mAlice
professional daydreamer
Gurl bought a mattress, box spring and frame from them yesterday. The sales person said they could deliver it today, and would call by 10:00 am to let her know within a 2 hour window, what time they'd make the delivery.
At 10:00 this morning gurl hadn't heard from them. At 10:15 she called the store to inquire about the delivery schedule. The sales person said he'd find out and call her back. By 10:30, he hadn't called back, so she called him again. He said that the bed would not be delivered today because they were too busy to submit the paperwork before 8:00 pm last night, and that the bed would not be delivered until probably Tuesday.
She said that isn't what she was told, and either wanted the bed delivered today, or wanted a refund. The sales person said he'd call his manager to find out if he could give her the refund. Again, no call back.
Meanwhile, we discover that their is a contract on the back of the invoice, which was never pointed out during the transaction, all the while referring to it as "the invoice".
At this point the whole thing is sounding very underhanded, if not illegal (practices) to me. So, I call the store and speak with the same sales person that she spoke with. I told him that what they're doing is illegal (it may not be, but I'm pretty sure I'd win if I took it to court) and we want a refund. Again, he says he'll call (or has called) his manager.
About an hour passes and we've still not gotten a call back, so we go to the store. I reiterate the underhandedness of the way they do business and demand that he processes the refund. He tells me that he has contacted his manager and that he should be calling me at home. I told him the numbers he has, and has given his manager are cell phone numbers, and that I intend to sit her until we get the refund, as I sit in the chair next to his desk, where his next victim will sit. I also told him that while I was sitting here waiting for the refund to be processed, that I'd point out the little contract on the back of the "invoice" to all of his customers.
He said "okay", and just stood there for a few minutes. After he realized I wasn't going anywhere, he walked into the back room. He came out about five minutes later and gave us a refund.
I told him that I'd be making this post today, so he won't be surprised if he see's it.
We left that store and went to another one. The gentleman, though somewhat condescending sold us a nicer set, marginally more expensive for a better quality mattress set, and it will be delivered today. If it isn't, you'll hear about it.
At 10:00 this morning gurl hadn't heard from them. At 10:15 she called the store to inquire about the delivery schedule. The sales person said he'd find out and call her back. By 10:30, he hadn't called back, so she called him again. He said that the bed would not be delivered today because they were too busy to submit the paperwork before 8:00 pm last night, and that the bed would not be delivered until probably Tuesday.
She said that isn't what she was told, and either wanted the bed delivered today, or wanted a refund. The sales person said he'd call his manager to find out if he could give her the refund. Again, no call back.
Meanwhile, we discover that their is a contract on the back of the invoice, which was never pointed out during the transaction, all the while referring to it as "the invoice".
At this point the whole thing is sounding very underhanded, if not illegal (practices) to me. So, I call the store and speak with the same sales person that she spoke with. I told him that what they're doing is illegal (it may not be, but I'm pretty sure I'd win if I took it to court) and we want a refund. Again, he says he'll call (or has called) his manager.
About an hour passes and we've still not gotten a call back, so we go to the store. I reiterate the underhandedness of the way they do business and demand that he processes the refund. He tells me that he has contacted his manager and that he should be calling me at home. I told him the numbers he has, and has given his manager are cell phone numbers, and that I intend to sit her until we get the refund, as I sit in the chair next to his desk, where his next victim will sit. I also told him that while I was sitting here waiting for the refund to be processed, that I'd point out the little contract on the back of the "invoice" to all of his customers.
He said "okay", and just stood there for a few minutes. After he realized I wasn't going anywhere, he walked into the back room. He came out about five minutes later and gave us a refund.
I told him that I'd be making this post today, so he won't be surprised if he see's it.
We left that store and went to another one. The gentleman, though somewhat condescending sold us a nicer set, marginally more expensive for a better quality mattress set, and it will be delivered today. If it isn't, you'll hear about it.
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