Metrocast and Citrix connection

[flyingdog]

Anyone else have metrocast? Any issues with connection? I log into a citrix server and often loose my connection when no one else at work seems to (although not sure who is using citrix off the network). My overall connection might stay, but I get kicked out of citrix. I also find that a few times a week, my internet will go down entirely. Anyone else experience this? Anyone using Citrix and have a different cable provider? Thanks in advance.

 

[LPGM2003]

Never had problems with Citrix. I know that it does time out after a while if no activity is present. Some servers are configured to only allow 15 miunutes at a time, and then you have to go back to the Citrix Web page that you logged into and click the need more time button. Even then it should keep your session open unless you are doing nothing on it for a while.

Anyone else have metrocast? Any issues with connection? I log into a citrix server and often loose my connection when no one else at work seems to (although not sure who is using citrix off the network). My overall connection might stay, but I get kicked out of citrix. I also find that a few times a week, my internet will go down entirely. Anyone else experience this? Anyone using Citrix and have a different cable provider? Thanks in advance.

 

[flyingdog]

Never had problems with Citrix. I know that it does time out after a while if no activity is present. Some servers are configured to only allow 15 miunutes at a time, and then you have to go back to the Citrix Web page that you logged into and click the need more time button. Even then it should keep your session open unless you are doing nothing on it for a while.

It let's me log back in and my session is still open; just a nuisance. Thanks again for your words of wisdom. Do you work remotely then? Here is the error I get:
java.lang.ArrayIndexOutOfBoundsException: 0
at com.citrix.client.module.o.a(Unknown Source)
at com.citrix.client.module.wd.d.a(Unknown Source)
at com.citrix.client.module.pd.encrypt.EncryptProtocolDriver.a(Unknown Source)
at com.citrix.client.module.pd.rframe.RFrameProtocolDriver.a(Unknown Source)
at com.citrix.client.module.td.TransportDriver.a(Unknown Source)
at com.citrix.client.module.td.tcp.TCPTransportDriver.t(Unknown Source)
at com.citrix.client.module.td.TransportDriver.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)

 

[wileyCoyote]

It let's me log back in and my session is still open; just a nuisance. Thanks again for your words of wisdom. Do you work remotely then? Here is the error I get:
java.lang.ArrayIndexOutOfBoundsException: 0
at com.citrix.client.module.o.a(Unknown Source)
at com.citrix.client.module.wd.d.a(Unknown Source)
at com.citrix.client.module.pd.encrypt.EncryptProtocolDriver.a(Unknown Source)
at com.citrix.client.module.pd.rframe.RFrameProtocolDriver.a(Unknown Source)
at com.citrix.client.module.td.TransportDriver.a(Unknown Source)
at com.citrix.client.module.td.tcp.TCPTransportDriver.t(Unknown Source)
at com.citrix.client.module.td.TransportDriver.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)

I don't know anything about citrix but I am a developer. From the error stack you posted it looks like your client (your machine) is getting/creating an error. You might try contacting citrix support with this stack, more than likely it should point them to what caused the error pretty quickly.

Good Luck

 

[LPGM2003]

It let's me log back in and my session is still open; just a nuisance. Thanks again for your words of wisdom. Do you work remotely then? Here is the error I get:
java.lang.ArrayIndexOutOfBoundsException: 0
at com.citrix.client.module.o.a(Unknown Source)
at com.citrix.client.module.wd.d.a(Unknown Source)
at com.citrix.client.module.pd.encrypt.EncryptProtocolDriver.a(Unknown Source)
at com.citrix.client.module.pd.rframe.RFrameProtocolDriver.a(Unknown Source)
at com.citrix.client.module.td.TransportDriver.a(Unknown Source)
at com.citrix.client.module.td.tcp.TCPTransportDriver.t(Unknown Source)
at com.citrix.client.module.td.TransportDriver.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)

I do a lot of work remotely.

Just to be safe:

http://www.java.com/en/download/index.jsp - Latest version of Java run time

http://www.citrix.com/English/SS/downloads/details.asp?dID=2755&downloadID=679581&pID=186 - Latest version of the Citrix Web Client

Are you trying to connect to a Govt machine remotely?
Is it letting you authenticate and then crapping out?
What kind of error messages are you getting when trying to log in?

I would ask your server admin, or Citrix guru if they have a time out value set.

 

[LPGM2003]

It let's me log back in and my session is still open; just a nuisance. Thanks again for your words of wisdom. Do you work remotely then? Here is the error I get:
java.lang.ArrayIndexOutOfBoundsException: 0
at com.citrix.client.module.o.a(Unknown Source)
at com.citrix.client.module.wd.d.a(Unknown Source)
at com.citrix.client.module.pd.encrypt.EncryptProtocolDriver.a(Unknown Source)
at com.citrix.client.module.pd.rframe.RFrameProtocolDriver.a(Unknown Source)
at com.citrix.client.module.td.TransportDriver.a(Unknown Source)
at com.citrix.client.module.td.tcp.TCPTransportDriver.t(Unknown Source)
at com.citrix.client.module.td.TransportDriver.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)

Doing some research, most of these error codes are related to a SSL error. Are you using the java version of the Citrix Client? If so, you may want to try the Citrix Presentation Server Clients Version 10.1. I haven't had any issues with this, nor have my other remote users.

 

[2ndAmendment]

It let's me log back in and my session is still open; just a nuisance. Thanks again for your words of wisdom. Do you work remotely then? Here is the error I get:
java.lang.ArrayIndexOutOfBoundsException: 0
at com.citrix.client.module.o.a(Unknown Source)
at com.citrix.client.module.wd.d.a(Unknown Source)
at com.citrix.client.module.pd.encrypt.EncryptProtocolDriver.a(Unknown Source)
at com.citrix.client.module.pd.rframe.RFrameProtocolDriver.a(Unknown Source)
at com.citrix.client.module.td.TransportDriver.a(Unknown Source)
at com.citrix.client.module.td.tcp.TCPTransportDriver.t(Unknown Source)
at com.citrix.client.module.td.TransportDriver.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)

This is an error generated by Citrix. The error indicates that there is an array that is being addressed by the code and the index supplied to get the array value is too small (less than zero) or too large (greater that the size of the array minus one - zero base). If you are running the latest Citrix, report the error to Citrix. If you are not, then upgrade to the latest and try again.

 

[flyingdog]

Doing some research, most of these error codes are related to a SSL error. Are you using the java version of the Citrix Client? If so, you may want to try the Citrix Presentation Server Clients Version 10.1. I haven't had any issues with this, nor have my other remote users.

After relentless connection issues my IT finally got me hooked up through the Server Clients; had been connecting through the metaframe presentation deal at citrix.orgname. He just needed a little guidance from someone else to figure out how to do it. Now working like a charm and thanks everyone for your input. It's a little slow at times and still fussing with the window size, but I'll get there. Thanks again, I really appreciate it!