Folks here in Greenbrier and Cedar Cove areas have had nothing but problems since Dec 27, 2006. The three Metrocast Nodes serving this area are severly overloaded and cannot handle the amount of customers assigned to them. During the afternoon and evening hours folks in these areas have been only getting around 200-600 kbps download speeds. That's only about 10 % of the advertised speed! They should be getting around 5500-5900 kbps.
I have spoke with Metrocast and they are trying to get the nodes split/balanced and are adding equipment but to date the problems still exists. About a thousand customers are affected by this. The nodes have double the normal amount of customers that they should have on them. It's going to take some time. Meanwhile, I suggest you call customer service and demand your bill be adjusted until they can provide the service they advertise.
Cal