Before I go through the infinite hassle of talking with Metrocast, have other people had the downlink speed on their cable modems tank in the last week or so? They were real bad in teh fall, but by October they had really stabilized and I was getting advertised speed most of the day. Since about the first, when they upped the downlink speed to 6Mbs I have been having increasing difficulties.. I am down to about 300kbs down now. I just haven't had the time to call and deal with their slow approach to troubleshooting but I thought I would get a sense if it is happening elsewhere first.
Metrocast sharp downturn?
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Angel
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We were having problems with intermittent hours of no connectivity at all, for almost the past 2 weeks. 
Finally, after our daily complaints to and assistance from their tech support, much troubleshooting on our end, and hardware replacements/swaps on our end, we found out from them, that they have recently attempted to do some "Upgrades" which "possibly" hosed things up for their end-users. We reminded them that the end-users should be informed when there is going to be an upgrade which could affect them and that we wanted a refund for our down time. We have been fine since Friday (crossing fingers and knocking on wood).
You should call them. The squeaky wheel gets the grease my friend.
We also found out that they contract out to different tech support groups, so the guy we talked to one day may have been at a different office on a different database then the guy we talked to the next day, and their databases aren't connected... 
Finally, after our daily complaints to and assistance from their tech support, much troubleshooting on our end, and hardware replacements/swaps on our end, we found out from them, that they have recently attempted to do some "Upgrades" which "possibly" hosed things up for their end-users. We reminded them that the end-users should be informed when there is going to be an upgrade which could affect them and that we wanted a refund for our down time. We have been fine since Friday (crossing fingers and knocking on wood).You should call them. The squeaky wheel gets the grease my friend.
We also found out that they contract out to different tech support groups, so the guy we talked to one day may have been at a different office on a different database then the guy we talked to the next day, and their databases aren't connected...
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