MS Works 2003 Problem

[mrweb]

I am trying to help an older couple (approaching 80) who purchased an HP from Best Buy about 9 months ago. They are used to using MS Works on their old computer so they stuck with MS Works 2003 on their new system. Everytime they try to print from the MS Works spreadsheet, they get the "Send Error" "Don't Send" error and it boots them out of the application. Not having much experience with MS Works, HP computers or least of all, Best Buy, I am looking for suggestions. I've removed and reloaded the MS Works crap, didn't help, still get the Send Error dialog box and kicks me out of the app.

Made them purchase Mcfee, ran a full system scan.

Lavasoft, updated and ran.

Suggestions?

 

[Mikeinsmd]

I must be getting old cuz I see 2 of the same threads....

 

[bobbyb]

Have you tried to reinstall the printer driver

 

[mrweb]

I must be getting old cuz I see 2 of the same threads....

I am getting old....got distracted and somehow got 2 threads going... Guess I should go premo to be able to delete.

 

[mrweb]

Have you tried to reinstall the printer driver

Yes. I tried to copy from the Works spreadsheet to the installed MS Office 2003 Excel...wouldn't copy without the same error. It's not a printer driver error. Thanks anyway.

 

[vanbells]

Any patches available for Works?

 

[Lilypad]

I'll take a shot at it-can you print from other old programs on the new system? Did you test print from print manager to printer?

 

[wileyCoyote]

Can you save it to a different format?

If you couldn't copy it to excel that would suggest to me that the file structure is corrupted somehow. Out of curiousity (? ok I need spell check to get through life) have you tried creating a new spreadsheet file instead of opening an existing file. That might help eliminate the corrupted file problem.

 

[mrweb]

Can you save it to a different format?

If you couldn't copy it to excel that would suggest to me that the file structure is corrupted somehow. Out of curiousity (? ok I need spell check to get through life) have you tried creating a new spreadsheet file instead of opening an existing file. That might help eliminate the corrupted file problem.

I'm going to zap Works, also check for registry entries that the removal program missed, I didn't do that last time and I'll wager there are some Works entries hiding somewhere laughing at me. I'll get them and their little doggie too!!! Also will try to talk them into just using MS Office and forget about Works.

 

[wileyCoyote]

Good luck, btw just had a thought. If they don't want to buy office they could try open office. I don't have any personal experience with it, but I hear good things.

 

[mainman]

I'm going to zap Works, also check for registry entries that the removal program missed, I didn't do that last time and I'll wager there are some Works entries hiding somewhere laughing at me. I'll get them and their little doggie too!!! Also will try to talk them into just using MS Office and forget about Works.

Before you do that you might want to delete everything from the spool directory, or turn off the spooling service and then turn it back on... It might not be works at all...:shrug:

 

[czygvtwkr]

Good luck, btw just had a thought. If they don't want to buy office they could try open office. I don't have any personal experience with it, but I hear good things.

I actually like Open Office better than Microsoft Office. The spreadsheet is the shiznit.