MS Works 2003 Problem

[mrweb]

I am trying to help an older couple (approaching 80) who purchased an HP from Best Buy about 9 months ago. They are used to using MS Works on their old computer so they stuck with MS Works 2003 on their new system. Everytime they try to print from the MS Works spreadsheet, they get the "Send Error" "Don't Send" error and it boots them out of the application. Not having much experience with MS Works, HP computers or least of all, Best Buy, I am looking for suggestions. I've removed and reloaded the MS Works crap, didn't help, still get the Send Error dialog box and kicks me out of the app.

Made them purchase a full version of McAfee, ran a full system scan.

Lavasoft, updated and ran.

Suggestions?