Radiant1
Soul Probe
My HVAC unit went out once last summer at which time my landlady called a service out of Lusby that claims to Allways be There (you know 24/7 service etc). They came out the next day and fixed her right up. Since I had to be there I lost one day of work, but, hey,that's to be expected. So far, great! Right? Right!
Well, the unit went out again in early Winter. It took them three days to get there to fix it. In the meantime, I had to use emergency heat ($$) and I lost another day of work when they showed up to repair it. At this time they talked my landlady into buying a new HVAC system, which was cool because the other system was pretty old and outdated but that was going to cost me a few more days of emergency heat ($$) and another day's work. This was ok of course except... they never actually finished the job. They left a huge gaping hole in one of the walls to access the old unit, which would be understandable if it weren't for the fact that you could access it through a closet door! I asked if the hole was going to be fixed and I was assured it would during their routine Spring maintenance. In addition, since it was Winter, they didn't hook up the A/C stating they will also do that along with their Spring maintenance. It was during a cold spell and they had a lot of calls. I sure as heck wasn't going to be using the A/C at that time so it was understandable to finish the job later.
The second day using my new HVAC system it stopped working. They said on the phone it was probably the thermostat since I couldn't use the emergency heat this time. It took them three days to come back and fix it while in the meantime I was using space heaters ($$) and lost another days work. I was told that the thermostat was replaced but it needed to be re-wired and they would do that during their Spring maintenance.
Subsequently, about a month later, the unit froze up (as in with ice). I had to wait five days in the coldest part of the Winter to get my unit running again. I was able to use emergency heat in the meantime ($$) and of course I lost another days work when they showed up. When they repaired that issue they went ahead and re-wired the thermostat by moving it and leaving another unpatched hole in the wall where the old one was located. I complained and I was assured all would be taken care of during their Spring maintenance.
I'm not sure what type of service contract my landlady has with these people, but she was charged for parts and labor for each visit even though the unit was most assuredly still under warranty.
So, they finally came out for their Spring maintenance, costing me another days work, and... I still have holes in my walls.
But hey, my A/C is working for now so I guess I should be thankful for that, right? 
Am I wrong in my expectations? Am I wrong in thinking that this has been a botched job from the get go? My landlady will be calling someone else in the future and of course I have my handy dandy man to patch the walls and repaint, but it seems to me they should have done what they said they would. Luckily, my landlady is cool enough to have given me a discount on rent due to the days I spent using emergency heat. This job ended up costing her a lot more money than it had to.
Well, the unit went out again in early Winter. It took them three days to get there to fix it. In the meantime, I had to use emergency heat ($$) and I lost another day of work when they showed up to repair it. At this time they talked my landlady into buying a new HVAC system, which was cool because the other system was pretty old and outdated but that was going to cost me a few more days of emergency heat ($$) and another day's work. This was ok of course except... they never actually finished the job. They left a huge gaping hole in one of the walls to access the old unit, which would be understandable if it weren't for the fact that you could access it through a closet door! I asked if the hole was going to be fixed and I was assured it would during their routine Spring maintenance. In addition, since it was Winter, they didn't hook up the A/C stating they will also do that along with their Spring maintenance. It was during a cold spell and they had a lot of calls. I sure as heck wasn't going to be using the A/C at that time so it was understandable to finish the job later.
The second day using my new HVAC system it stopped working. They said on the phone it was probably the thermostat since I couldn't use the emergency heat this time. It took them three days to come back and fix it while in the meantime I was using space heaters ($$) and lost another days work. I was told that the thermostat was replaced but it needed to be re-wired and they would do that during their Spring maintenance.
Subsequently, about a month later, the unit froze up (as in with ice). I had to wait five days in the coldest part of the Winter to get my unit running again. I was able to use emergency heat in the meantime ($$) and of course I lost another days work when they showed up. When they repaired that issue they went ahead and re-wired the thermostat by moving it and leaving another unpatched hole in the wall where the old one was located. I complained and I was assured all would be taken care of during their Spring maintenance.
I'm not sure what type of service contract my landlady has with these people, but she was charged for parts and labor for each visit even though the unit was most assuredly still under warranty.
So, they finally came out for their Spring maintenance, costing me another days work, and... I still have holes in my walls.
But hey, my A/C is working for now so I guess I should be thankful for that, right? Am I wrong in my expectations? Am I wrong in thinking that this has been a botched job from the get go? My landlady will be calling someone else in the future and of course I have my handy dandy man to patch the walls and repaint, but it seems to me they should have done what they said they would. Luckily, my landlady is cool enough to have given me a discount on rent due to the days I spent using emergency heat. This job ended up costing her a lot more money than it had to.
Not to jinx you or anything.
