luvscats
New Member
We've had Verizon phone service for years. Never had any problems. Saturday I make a long distance phone call and get a recording that I didn't really listen to. I figured service was messed up from Friday's storm.
Didn't try again to make another long distance call til today and I get a recording that says call 1-800-860-1020, Century Link. I'm thinking WTH?! So I call them and they tell me that my phone number is not under their service. I'm hot tempered so I tell them "well it dern well ain't supposed to be." So I call Verizon.
Verizon tells me that my long distance service was switched to another company on June 7 by a third party request. I'm freaking out now. They can't tell me WHO this third party is that made the request nor can they tell me who the new provider is, that I'll get the name of the new provider on my next bill. I politely say that if the info will be on my next Verizon bill, isn't that info somewhere in the all-knowledgeable Verizon computer system of theirs? Nope, they can't tell me. I'm steaming...foaming at the mouth! I never authorized such a change. Verizon says it is called slamming.
Verizon's own web site says they can't change our phone service without our permission, but they did! I don't get it!
Here's info from their site:
"Slamming - Slamming is an unauthorized change of your local, regional toll and/or long distance carrier. The service change is unauthorized because the service provider that ordered the change switched your local, regional toll, and/or long distance provider without proof of your authorization and verification.
Law prohibits telecommunications utilities (telephone companies) from slamming or switching you from one telephone service provider to another without your permission.
Verizon and all telecommunications companies must have authorization and verification from a customer before changing the customer's local, regional toll and/or long distance service provider.
Preventing slamming - A carrier freeze prevents the unauthorized change to your local, regional toll, or long distance carrier. The freeze ensures that another carrier cannot make a change to your selected local, regional toll, or long distance provider without your permission."
So today I put a freeze on my account, but I'm stunned that this could happen. So what happens now??? Do I get a bill from this pirate long distance company? I hope this bill has a customer service number cuz they're going to get an earful from me.
Didn't try again to make another long distance call til today and I get a recording that says call 1-800-860-1020, Century Link. I'm thinking WTH?! So I call them and they tell me that my phone number is not under their service. I'm hot tempered so I tell them "well it dern well ain't supposed to be." So I call Verizon.
Verizon tells me that my long distance service was switched to another company on June 7 by a third party request. I'm freaking out now. They can't tell me WHO this third party is that made the request nor can they tell me who the new provider is, that I'll get the name of the new provider on my next bill. I politely say that if the info will be on my next Verizon bill, isn't that info somewhere in the all-knowledgeable Verizon computer system of theirs? Nope, they can't tell me. I'm steaming...foaming at the mouth! I never authorized such a change. Verizon says it is called slamming.
Verizon's own web site says they can't change our phone service without our permission, but they did! I don't get it!
Here's info from their site:
"Slamming - Slamming is an unauthorized change of your local, regional toll and/or long distance carrier. The service change is unauthorized because the service provider that ordered the change switched your local, regional toll, and/or long distance provider without proof of your authorization and verification.
Law prohibits telecommunications utilities (telephone companies) from slamming or switching you from one telephone service provider to another without your permission.
Verizon and all telecommunications companies must have authorization and verification from a customer before changing the customer's local, regional toll and/or long distance service provider.
Preventing slamming - A carrier freeze prevents the unauthorized change to your local, regional toll, or long distance carrier. The freeze ensures that another carrier cannot make a change to your selected local, regional toll, or long distance provider without your permission."
So today I put a freeze on my account, but I'm stunned that this could happen. So what happens now??? Do I get a bill from this pirate long distance company? I hope this bill has a customer service number cuz they're going to get an earful from me.
