Room Store
- Thread starter DoWhat
- Start date
Curious. Why would they be responsible for a spot that got on it?
donbarzini
Well-Known Member
They have a protection plan that calls for replacement if they can't repair. Only advice I would give is DO NOT use their financing. The Sopranos would be put in jail for the vig on their stuff
donbarzini
Well-Known Member
She's pretty ugly, isn't she? Kinda reminds me of Foghorn Leghorn's girlfriend Prissy.
afjess1989
Amount of F##Ks given, 0
STAY AWAY!!!!!!!!!!!!!! from them my mom just bought a new sectional from them and they delivered it to the house and when they were setting it up they ripped open the top of the couch in 3 different places and that was 6 months ago and they still have not come back to the her house to fix the couch they sent the wrong cushions the first time then the 2nd time around they got the right ones but haven’t been back out to fix it the couch.
Mr. J. and I also have a bed and frame that they delivered and set up and right after they left I went to put bed sheets on and the headboard came part from the frame and I was looking at the screws they used and all 4 on both sides where striped…
Mr. J. and I also have a bed and frame that they delivered and set up and right after they left I went to put bed sheets on and the headboard came part from the frame and I was looking at the screws they used and all 4 on both sides where striped…
itsbob
I bowl overhand
That's their spokeself.
afjess1989
Amount of F##Ks given, 0
Are they the ones with the jingle that goes like........
They glue it all together and charge you more at the Rooooom store
lmao lol yep lol
butterfly08
New Member
I bought a sectional from them too. We had a problem with one of our cushions after they delivered it. They sent someone to look at it. Well that guy said they'd get a new cushion and call me when it was in. After a month of waiting, I called Roomstore and they told me that the guy said there was nothing wrong with the cushion. At this point I was pretty mad. After paying $1500, I expected to have a nice new couch. Not one with a sagging cushion. Finally after a few phone calls, a month later the problem was resolved. It was pretty ridiculous.
At least you got it resolved. I bought a sectional from Family Furniture and when it was delivered, noticed a stain on one of the cushions. I pointed it out but it wasn't a huge deal so I kept the cushion. A few months later, I noticed that the sofa had been patched in a few places-the connection where the arm rest and leg of the sofa meet, and on one of the recliner seats. I have a hard time with replacing buttons let alone patching microfiber so it wasn't a fix of mine that I had forgotten about.
I called Family Furniture and was told that I would need to talk to the manager who wasn't available. After leaving multiple messages, I finally got a hold of the manager who told me that my purchase protection expired a week prior and that the store no longer had to do anything about it.
I was less than thrilled. I tried explaining that I had been trying to contact him for about a month with no return calls. He merely said that he never recieved any messages about my issue and said that if I had come in with the damaged merchandise, it would have been resolved that day.
Admittedly, with hindsight being what it is, after getting the run around a few times I should have gone in person but I trusted people to do their job. So two lessons were learned from that experience. 1-Never buy again from Family Furniture. 2-Complain in person!
