The family comes into the store 1 or 2X a week for treats and toys. They are customers, turned friends (have a lot of people like that
)
They went home and got all their vet and other paperwork from their other dogs. Besides other references they had, I gave them a great reference as I know them and know their fur kids are as much a part of the family as their 2 legged ones. There is always someone home with the dogs, they are responsible pet owners and it helps that they can afford to have them.
They had been looking for a 3rd dog and the size and personality of this guy fit!