Do not EVER take your vehicle there for ANYTHING! (This is the star right off 2 and 4, not the one on route 2)
My friend has a new 06 Mustang GT and he wanted to get his new performence exhaust put on, hooker long tube headers and an x-pipe. He went there because another friend(friend is now fired for unkown reasons, they dont pay their employees on time and withhold money from their paychecks, STAR still owes him money) suggested it since he worked there at the time. My friend with the car dropped the car off to get the stuff put on and when he gets off work and see's his car he finds that A. the exhaust has a leak in it because it was installed wrong, B. the dip stick for the transmission was taken/torn off.
The mechanic that worked on it Tommy told my friend that he would have to buy a new gasket for them to fix it. He also told him he would get a new dip stick for the transmission. They made no mention of him being reembursed for either problems. So me being the good guy I am I decided to give them a peice of my mind since my friend who owns the Mustang isnt too car savvy at all.
Today I went in there and talked with the short guy who I guess was the manager, he tells me I have to take the problem up with the tech who did it, which was Tommy. Anyway I went in to the garage to talk to the tech Tommy and he was really REALLY pissed off at me for speaking up for my friend. I had my back turned on him while the manager kept saying they would fix the problem and all this other bullshit about how they do quality work, anyway my friend told me Tommy was extremely upset and looked like he was going to punch something or throw a shop manual across the shop.
So the manager and the Tech Tommy give me #### for talking up for my friend being really assholish about the whole situation. They told my friend he didnt need to bring a spokes person in there to fix the problem, well when you dont make things clear the first time and your not car savvy of course your going to go along with what the tech says.
After hearing that Tommy would fix it and order a new dip stick for the tranny about 10 times and other bullshit we finally left. I suggested to my friend that he just gets the gasket and the transmission dipstick and goes to another guy. Oh also before we left Tommy said if he wanted to be a real dick he could have said the exhaust was too loud and then make my friend pay to get his stock exhaust put back on and then charge him for that too.
I love it when people change their story once you catch them in their stupid little scam act. I wish someone would report them to the BBB and that palce would be shut down.
Bottom line: Dont do business with S.T.A.R unless you like the run around and a big heahache. The managment there sucks too. Big thumbs down to star!
My friend has a new 06 Mustang GT and he wanted to get his new performence exhaust put on, hooker long tube headers and an x-pipe. He went there because another friend(friend is now fired for unkown reasons, they dont pay their employees on time and withhold money from their paychecks, STAR still owes him money) suggested it since he worked there at the time. My friend with the car dropped the car off to get the stuff put on and when he gets off work and see's his car he finds that A. the exhaust has a leak in it because it was installed wrong, B. the dip stick for the transmission was taken/torn off.
The mechanic that worked on it Tommy told my friend that he would have to buy a new gasket for them to fix it. He also told him he would get a new dip stick for the transmission. They made no mention of him being reembursed for either problems. So me being the good guy I am I decided to give them a peice of my mind since my friend who owns the Mustang isnt too car savvy at all.
Today I went in there and talked with the short guy who I guess was the manager, he tells me I have to take the problem up with the tech who did it, which was Tommy. Anyway I went in to the garage to talk to the tech Tommy and he was really REALLY pissed off at me for speaking up for my friend. I had my back turned on him while the manager kept saying they would fix the problem and all this other bullshit about how they do quality work, anyway my friend told me Tommy was extremely upset and looked like he was going to punch something or throw a shop manual across the shop.
So the manager and the Tech Tommy give me #### for talking up for my friend being really assholish about the whole situation. They told my friend he didnt need to bring a spokes person in there to fix the problem, well when you dont make things clear the first time and your not car savvy of course your going to go along with what the tech says.
After hearing that Tommy would fix it and order a new dip stick for the tranny about 10 times and other bullshit we finally left. I suggested to my friend that he just gets the gasket and the transmission dipstick and goes to another guy. Oh also before we left Tommy said if he wanted to be a real dick he could have said the exhaust was too loud and then make my friend pay to get his stock exhaust put back on and then charge him for that too.
I love it when people change their story once you catch them in their stupid little scam act. I wish someone would report them to the BBB and that palce would be shut down.
Bottom line: Dont do business with S.T.A.R unless you like the run around and a big heahache. The managment there sucks too. Big thumbs down to star!
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