Now that you mention it, there IS one more thing...
Help desk pilot fish gets a call from a remote office: Users are having problems getting access to the local server.
"I tried to remote into the server, but could not establish a connection," says fish. "I pinged the server and it responded. I went to a secondary remote connection and it also failed.
"I asked the office manager, the one who reported the problem, to go to the server closet and see if the server was on. She reported back that she couldn't tell if it was on."
Fish knows that IT did a cyclical hardware replacement just the week before, so he figures the power indicator light isn't where the old one was, and that's why the office manager can't find it. A PC tech is already enroute to that office for a scheduled site visit, so fish calls the tech and asks him to go immediately to the server closet upon his arrival.
Help desk pilot fish gets a call from a remote office: Users are having problems getting access to the local server.
"I tried to remote into the server, but could not establish a connection," says fish. "I pinged the server and it responded. I went to a secondary remote connection and it also failed.
"I asked the office manager, the one who reported the problem, to go to the server closet and see if the server was on. She reported back that she couldn't tell if it was on."
Fish knows that IT did a cyclical hardware replacement just the week before, so he figures the power indicator light isn't where the old one was, and that's why the office manager can't find it. A PC tech is already enroute to that office for a scheduled site visit, so fish calls the tech and asks him to go immediately to the server closet upon his arrival.