Details, details...
"It was once the tech got onsite that everything fell into place," fish says. "First missing detail was that the user had forgotten his laptop at home. In order to avoid the 'drive of shame' home for 15 minutes, the user had the idea to use another machine."
Missing detail number 2: That machine is the one nobody else uses -- the one that automatically generates reports.
Missing detail number 3: Instead of just logging on to the report-generating PC, the user disconnected the PC, hauled it over to his own desk and hooked it all back up again -- thus triggering the monitoring system alert.
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... I asked the user why he didn't just call the help desk to request a loaner laptop for the day.
"He replied, 'I didn't want to be a bother.'"
