Verizon does nothing when it comes to caring for customers. If there wasn't money in it for them, they wouldn't even consider it.
Having said that, their copper network was opened up after the breakup in '84. Before that, you legally could not connect anything other than AT&T equipment to it. This is long overdue for the wireless side but watch how they'll disguise another "fee" in your bill claiming that it is necessary for the maintenance of their network. I pay about $15 each month for a bunch of unnecessary fees, taxes and charges that they claim are needed.