WHERE's THE MAYTAG REPAIR MAN?

[Tazgirl]

Apparently not in St. Mary's County. I have a Maytag Neptune Front Load wash machine that is under warranty and won't work. I have been trying for a week just to get Maytag to send a repairman. There answer is yes it is under warranty but we don't have anyone who will service the St. Mary's area. I ask can I speak to someone else I need reseloution and I get sorry there is no one else who can help you. So tell me how having a warranty helps anything. Sears should not promote this product in our area if we can not get warranty service!!!!

 

[willie]

Did you call Sears?

 

[Dougstermd]

Apparently not in St. Mary's County. I have a Maytag Neptune Front Load wash machine that is under warranty and won't work. I have been trying for a week just to get Maytag to send a repairman. There answer is yes it is under warranty but we don't have anyone who will service the St. Mary's area. I ask can I speak to someone else I need reseloution and I get sorry there is no one else who can help you. So tell me how having a warranty helps anything. Sears should not promote this product in our area if we can not get warranty service!!!!

SEARS should hav a repairman.

Call Sanders Pay them and then send the bill to Sears/Maytag

 

[Papi4baby]

Big surprise there, that's all big companies are doing now days. And there's not much that appears that we can do about it. I mean honestly WTF, i think the goverment needs to step up and do something about it. I was just reading something yesterday about some guys Saturn having the yellow haze on his headlights, he took it to the dealer to get covered under warranty, and they denied it, why? Because he had Silverstar light bulbs BS is you ask me.

 

[willie]

Big surprise there, that's all big companies are doing now days. And there's not much that appears that we can do about it. I mean honestly WTF, i think the goverment needs to step up and do something about it. I was just reading something yesterday about some guys Saturn having the yellow haze on his headlights, he took it to the dealer to get covered under warranty, and they denied it, why? Because he had Silverstar light bulbs BS is you ask me.

I'm not going to bother looking up the heat differences but that might be a legitimate denial.

 

[General Lee]

Big surprise there, that's all big companies are doing now days. And there's not much that appears that we can do about it. I mean honestly WTF, i think the goverment needs to step up and do something about it. I was just reading something yesterday about some guys Saturn having the yellow haze on his headlights, he took it to the dealer to get covered under warranty, and they denied it, why? Because he had Silverstar light bulbs BS is you ask me.

Anytime you alter factory installations on vehicles you risk voiding the warranty. Not the entire warranty, they have to be able to link the altercation to the problem at hand. So it makes sense that they voided the headlights because he changed out the bulbs. It crap I know, but what can you do??

 

[Dougstermd]

I'm not going to bother looking up the heat differences but that might be a legitimate denial.

Further the haze would have to be so heavy that it reduced the intensity below the legal limit. If the lenses are functional with a slight haze I do not believe they would warranty/replace them for any cause.

 

[jhns64]

My Maytag Was Serviced

I had my maytag neptune serviced, I'll see if I can find my receipt to get the company name. They were a Maytag Certified dealer.

 

[BernieP]

Did you call Sears?

, she said she wanted it fixed.
Now that P&W is gone I don't know who to suggest. Maybe someone that use to work for them has started their own repair business. Good luck.

 

[poidog58]

Here's the scoop. I know because I just went through it and it took me 7 weeks to get my Maytag fridge (under warranty) fixed. Whirlpool bought Maytag this past year and did not re-certify any repairmen in St Mary's or Calvert counties. The closest certified Maytag/Whirlpool repair facility is Tracy's Appliance Repair in Huntingtown. But, he's booked up and will not come down to St. Mary's anyway. You have to keep calling Maytag customer service over and over and over again. Keep a call log that includes the names, times, and dates that you spoke with someone. It tends to get their attention when you start quoting who said what, and what the last person you talked to said. Now, here's the kicker -- DON'T call someone like Sanders or A-1 (aka AAA) yourself and have them come out thinking you're going to send the bill to Maytag and be reinbursed. Maytag will only pay $150.00 towards the repair, unless you have a certified repairman, Maytag will not pay the full repair bill unless you have a certified repairman. I had to get this fridge repaired twice and I didn't do it right the first time. I lost out about $200.00 because they only paid $150.00 towards the bill. The second time I did it right. You MUST have Maytag customer service call a repair facillity, send them a work order, then the repair facility will come out and you pay nothing at all. I used A-1 repair both times. First time I had to pay, second time (when Maytag sent them a workorder) I paid nothing. If you call A-1 (aka AAA) repair, they will tell you they do not do warranty work. But Maytag called them, sent them a work order and they came out and it cost me nothing. They are not a certified repair facility, but they become one when Maytag calls them and sets it up. You have to get the customer service rep to find you a certified repairman, or have customer service send a work order to a local repair facility (since they haven't certified anyone). It took me 7 weeks before I finially got my fridge fixed. I bought mine from Lowe's, so it's not just Sears. GOOD LUCK!

 

[willie]

poidog58,
good post.

 

[Charles]

Maytag has milked that "reliability" of the older machines for all it's worth. Now that Whirlpool owns them, maybe the quality will improve. I've got a 20 year old Maytag W/D set that still runs great but I wouldn't replace it with a current model Maytag.

 

[CakeLady]

I saw the Maytag repairman recently on a commercial. He was fixing Xerox machines! Just thought I'd let you know!