What kind of run around are you getting, no returned phone calls or delays in court appearances or filings?
No returned phone calls, no draft document to review, appointments cancelled last minute or even after I'd been sitting in the office for an hour and a half waiting - then not even getting a phone call after the fact to reschedule or even do over the phone. I've had to initiate ALL conversations I've had with them. Other than all the initial paperwork I filled out and 2 conversations I've had with Sue Ann I haven't even received ONE piece of paper from them other than a receipt for my payment...no draft to review, no financial statements to fill out - all things her staff have said they will send as soon as she reviews them and I never get them. I spoke with Sue Ann on the phone about a year ago and we discussed changes. Then I spoke with someone else on the phone weeks later (after I never heard back from them) and they read the file and those changes WERE NEVER MADE. Then the assistant and I went over everything yet again, and weeks later when I called back the assistant said my file was gone from her outbox so Sue Ann must have it - she'd call me back by the end of the day. THAT was the last time I ever spoke to anyone besides a receptionist.
I've kept very detailed records of every time I've spoken to anyone in that office for the past year and what the conversations consisted of. Last time I called, after I gave them my name I was told her assistant was "notarizing for a client right now. Can she call you back?" and I have YET to receive a call back and this was months ago. Oh I've called since then and always get the recording that their are either on the phone or out of the office, leave a message they'll call back, blah blah blah. NEVER do I get a call back. And I've been nothing but nice with them. I think part of the problem is its a low money making case for her AND she wanted me to put things in the divorce papers that I was uncomfortable putting in there and she doesn't like it. And you may be right, that the office is taking on more than they can handle and human nature is to work on the cases that will be the most profitable...but if that's the case, then just be honest and give me back my $2000 and I'll go to another attorney. Not a problem, I just want to get on with my life
Sorry - I'm just wordy!!!