Households that had our previous load management equipment received an opt-out letter for our CoolSentry program. We discontinued the previous load management program and the corresponding credits in December 2010 and replaced it with the new and more effective CoolSentry program. If you received this letter and do not want the CoolSentry DCU equipment to replace the previous load management equipment, please call 866-921-9474 or send back the written reply informing us that you do not wish to participate. (The CoolSentry DCU is installed outside by the air conditioner.)
Customer-members who did not have the previous load management system and who did not receive the opt-out correspondence, do not have to opt out of the program, but they can choose to sign up if they are interested in receiving a SMECO CoolSentry digital programmable thermostat with installation, valued at $300, and up to $50 in annual thank-you credits on your electric bills. You can sign up at
www.SMECO.coop/CoolSentry or by calling 866-921-9474.
If you need to contact us about the CoolSentry program: Call 1-866-921-9474, if you would like to speak with a Contact Center representative, please call 1-888-440-3311.