I wasn't sure where to post this but I am so aggravated I wanted everyone to know. To start, I am not usually one to complain about business but I had an awful experience. I have been trying to purchase a house for about three months now and my fiancee and I have done all the proper paperwork, etc. We are going throught RBC Mortgage in Lexington Park. The reason for my complaint is that the day before closing they screwed me hard. Here is the process. Please keep in mind I am only doing this to help others who the same thing could happen to. I am not trying to slam or hurt any particular employee but I feel what happended needs to be told.
On that note, we applied for a mortgage in late June. We got pre-approved and we made an offer on a house. My fiancee didn't have the best credit so it had to go to underwriting. We had to provide explainations and letters as to issues on his credit, but all along we were being told we are approved. I kept asking is there anything else that needs done. I was told NO three times. Finally we get the final approval letter. We met with the mortgage person the Tues before closing. We went through the file to make sure everything was fine. She said it looks good. Now since I was told by her that we were approved I believed her. I sold my current house and we were staying with friends until the closing on the new house. The day before closing I just had a bad feeling for some reason so I stop into the title company to make sure everything was ok.
This home was a FSBO home so no realtors were involved so that made the process that much scarrier. When I stopped in they said everything was fine then asked me if we paid off that loan. I had no idea what they were talking about. A few months prior, RBC mentioned that to get him approved that we might have to pay off a loan of his. It wasn't a lot of money, about 2300.00. When we met the Tues before I asked her if we needed to do something and she said we were approved with no conditions. Well apparently she didn't know what she was talking about. The approval said we had to pay that loan off by closing to qualify. No one in that office ever told me that. We asked several times and no one told me. When we called them they tried to see what they could do but the best they could do was have us pay it down. Less than 24 hours before closing they do this. Had I not stopped into the title company I would have showed up at the table and lost my house. When I asked why we werent told, they said it was their fault, but its my problem. We had to come up with the money. Luckily I am the kind of person who prepares for the worse but what would have happended if I didn't? The sellers could have sued me for breech of contract and I could have lost the house.
RBC refused to take any blame for their mistake so I am just asking for anyone who is considering using them to think twice. When ever using any mortgage company make sure you see all the documents way before closing.
On that note, we applied for a mortgage in late June. We got pre-approved and we made an offer on a house. My fiancee didn't have the best credit so it had to go to underwriting. We had to provide explainations and letters as to issues on his credit, but all along we were being told we are approved. I kept asking is there anything else that needs done. I was told NO three times. Finally we get the final approval letter. We met with the mortgage person the Tues before closing. We went through the file to make sure everything was fine. She said it looks good. Now since I was told by her that we were approved I believed her. I sold my current house and we were staying with friends until the closing on the new house. The day before closing I just had a bad feeling for some reason so I stop into the title company to make sure everything was ok.
This home was a FSBO home so no realtors were involved so that made the process that much scarrier. When I stopped in they said everything was fine then asked me if we paid off that loan. I had no idea what they were talking about. A few months prior, RBC mentioned that to get him approved that we might have to pay off a loan of his. It wasn't a lot of money, about 2300.00. When we met the Tues before I asked her if we needed to do something and she said we were approved with no conditions. Well apparently she didn't know what she was talking about. The approval said we had to pay that loan off by closing to qualify. No one in that office ever told me that. We asked several times and no one told me. When we called them they tried to see what they could do but the best they could do was have us pay it down. Less than 24 hours before closing they do this. Had I not stopped into the title company I would have showed up at the table and lost my house. When I asked why we werent told, they said it was their fault, but its my problem. We had to come up with the money. Luckily I am the kind of person who prepares for the worse but what would have happended if I didn't? The sellers could have sued me for breech of contract and I could have lost the house.
RBC refused to take any blame for their mistake so I am just asking for anyone who is considering using them to think twice. When ever using any mortgage company make sure you see all the documents way before closing.
