Why does everyone hate self-checkout?

LightRoasted

If I may ...
For your consideration ...

Why does everyone hate self-checkout?​


Because they do not pay us to self-checkout. As a novelty, sure, for onesies and twosies of things to check out on a inconsistent basis. But these corporations want to force the paying public to self-checkout with full carts of stuff while lining their pockets with higher profits from not paying employees. Many must be of a Labrador mindset, (that cute dog willing to do anything for their owner), just willing to jump at the chance to please your masters. Personally I do not work for free, or do I do the work of others for free. Why so many enjoy doing so is perplexing.
 

limblips

Well-Known Member
PREMO Member
For your consideration ...



Because they do not pay us to self-checkout. As a novelty, sure, for onesies and twosies of things to check out on a inconsistent basis. But these corporations want to force the paying public to self-checkout with full carts of stuff while lining their pockets with higher profits from not paying employees. Many must be of a Labrador mindset, (that cute dog willing to do anything for their owner), just willing to jump at the chance to please your masters. Personally I do not work for free, or do I do the work of others for free. Why so many enjoy doing so is perplexing.
They don't pay you to stand in line waiting your turn either. But hey, you do you!
 

CRHS89

Well-Known Member
The money that was used to employ cashiers is now used to employ shoppers for grocery pick-up and delivery. Some stores (Walmart) do not charge for this service and others charge a small fee (Food Lion $1.99).
 

Merlin99

Visualize whirled peas
PREMO Member
$15 minimum wage - for every action there is an equal and opposite reaction. At some point, government will mandate businesses to hire x number of employees based on sales In order to prove their policies work.
Apparently they’re going to force you to hire convicted felons also
 

Clem72

Well-Known Member
Pumping gas comes to mind. No one ever pumped their own fuel, now the only state where you cannot is New Jersey. You'd think that getting a handfull of gas and getting your shoes dirty from an over-spill would be far more intolerable than a self-check line.
Well at least initially there was a cost savings associated with self service gas pumps. If they did that at the grocery store self-checkout might take over pretty quickly.
 

Kyle

ULTRA-F###ING-MAGA!
PREMO Member
Retail-theft expert has an answer for Walmart, Target and Kroger


Retailers face a number of problems that explain why they have added self-checkout lanes, but that effort may not be the answer to theft.


Not having a person scanning customer purchases does save money, at least in wages, but also comes with problems, according to Grabango Chief Executive Will Glaser.

"Self-checkout machines are a huge driver of shrink, with losses totaling 3.5% of sales — or more than 16 times more than traditional cashiers," according to data from Glaser's company, the Berkeley, Calif., shopping-technology-software provider.

"Retail theft costs U.S. retailers $100 billion a year — based on market size of nearly $1 trillion and partial shrink rate of 3.5%, self-checkout machines cost food retailers more than $10 billion in lost profits annually."



 

TPD

the poor dad
Walmart seems to be confused - some of their stores taking out all self checkouts while others are putting them in?

Walmart is rolling out major changes for customers in some states, removing self-checkout machines relied on by many shoppers.

"We believe the change will improve the in-store shopping experience and give our associates the chance to provide more personalized and efficient service," a statement from Walmart shared with Business Insider said.

 

LightRoasted

If I may ...
For your consideration ...

They don't pay me to pump my own gas, either. 🤷‍♀️

Big difference. The main on being one is only buying one of something, either 86, 87 91, 93 octane gasoline, or diesel. Typically doesn't create long lines becasue of a stupid people. And, one enters the 'store' in their vehicle to 'typically' purchase only one thing. Also, back when there were paid pumping attendants, they also checked a person's oil and washed the windshield: of which many people knew there could be savings if they could pump their own gas - washing their windshield themselves, if necessary, and checking their oil levels as home. And the last big thing ..... when gas stations went to allowing the public to pump their own gas, the gas prices dropped to reflect the cost savings to the business and passed those savings to the customer.

Do you get a discount to scan your own groceries? Are all the item prices marked lower to account for you scanning and bagging your own groceries?

Self scanning areas are designed solely to increase profits for corporations while making the public do more of the work for them.
 

GURPS

INGSOC
PREMO Member
Also, back when there were paid pumping attendants, they also checked a person's oil and washed the windshield:




Life at the Gas Station - 1950s America in Color








1950s SERVICE STATION FILM STANDARD OIL COMPANY of CALIFORNIA "MAKE MINE SERVICE" MD65654

Marketing Retail Sales Department of the Standard Oil Company of California, Western Operations Inc, presents, “Make Mine Service”. This is a color film which starts out at a standard 1950’s style service station, :45. Logos for Standard Station and Chevron Dealer are shown, :51. Bob and Dave’s service station is shown, 1:24. Pat Ivins service station is shown, 1:48. Chevron Supreme and Chevron gasoline service pumps, 2:45. RPM Supreme Motor Oil, 2:50, Atlas Tires and batteries, 2:55. Credit card customers are mentioned and credit card machine at the pump is shown, 3:11. “We take better care of your car” advertising billboard, 3:19. Re-enactment on proper service station attendant behavior, 4:30. 7-Step Pump Block Procedure for Service, 7:20. The pump block - Greeting, Gas Sale, Under hood Service, Windshield Service, Air Service, Collection, Thanks and Come again, 8:20. Chevron training courses, 9;00. Cadets practice the service details in the pump block service system, 10:23. The 2-man service approach allows the first man to attend to the customer and the core services and the second man attends to the plus services, 17:30. Chevron dealer drives his customer home so he can better service the customers car, 18:50. Narrator talks directly to the Chevron “consignee” and asks why he is taking such good care of the customer’s car”, 19:48. Selling confidence is the best sale you can make at the pump, 21:28. Free services often result in additional sales with no price quibbling, 2:05. Providing the “extra little services” at no cost very often turns into a valuable relationship with a confident customer, 23:47. Keeping customers waiting is a sure way to lose him, 24:50. Managers, trainers and consignees need to work together to constantly improve service standards, 26:02. Battery sales was tripled by providing free battery checking service, 26:10. Believe in your product and it will sell itself, 28:00. This film was made by Frank Strayer Productions, 29:02, Hollywood.








Service Station (1957)


Describes how service stations have changed over time - up til 1957, of course. In the past, service stations were not as common and were often found in the back of local hardware stores. They didn't offer the same services as they did in 1957 and people had to pump up their own tires and fix their own cars. However, as the number of cars on the road increased, service stations became more important and began to offer more services. In 1957, service stations were more common, have large storage tanks and big tank trucks deliver gasoline to them. The attendants at service stations check the oil, water and tire pressure, and wash the windshields of the cars they service and sell gasoline and oil. We digitized and uploaded this film from the A/V Geeks 16mm Archive. Support our digitizing efforts at / avgeeks





 

OccamsRazor

Well-Known Member
You have to admire the psychology of this.
Essentially, big box stores have saved money by not employing check out employees and at the same time, made you (the purchaser) a part time check out employee at $0 wage without any discount to the product AND.... made you THANKFUL for doing so.
 

luvmygdaughters

Well-Known Member
Pumping gas comes to mind. No one ever pumped their own fuel, now the only state where you cannot is New Jersey. You'd think that getting a handfull of gas and getting your shoes dirty from an over-spill would be far more intolerable than a self-check line.
There was a time when gas stations had self pump or you could go to a pump that had an attendant, if I remember correctly, the attendant was a few cents more than the self pump. Maybe the self checkout stores stores should try that. If you use self checkout, you get a small discount.
 
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