glhs837
Power with Control
Wifes 2015 presents with a CEL/MIL and rough running, moreso under load. Whip out handy dandy ELM32 bluetooth reader, ger code 0300 and 0306. Which indicate a misfire, and one in cylinder 6 specifically. Ignoring a lot of the by play, here are two things that stand out as aneurysm causing.
1. The service advisors assurance, backed up by the computer, that spark plugs are NOT covered by the 100,000 mile powertrain warranty. They are a wear item. Understood, but the service interval is 100,000 miles on those. She says that if I had 50K tires and they wore out at 48, would I expect free replacements? No, say I, but if they wore out in 30K, maybe so. There's a large difference between 100-60 and 50-48.
2. When discussing the odds of the coil being covered, she says, well, it depends on maint also. I ask what maint. She says like if I hadn't had scheduled service performed, then it wouldn't be covered. I ask what service might affect that. She says that if I didnt have the fuel injectors cleaned and had carbon buildup, it would not be covered. Wife looks at me and says "Were we supposed to have that done? " I tell her, no, since that is NOT in the factory service requirements. That the dealership has it's own list, unsaid is that those lists are profit centers that bank on customer ignorance.
Every single time I deal with these folks, it ends up being a dance. I could have had the plugs and coil here in two days and replaced in a couple of hours. Instead I'll get an aneurysm and take three days and still have to fix it myself like I did the electrical faults they blamed on a shifter module and it ended up being the battery.
Rant over.
1. The service advisors assurance, backed up by the computer, that spark plugs are NOT covered by the 100,000 mile powertrain warranty. They are a wear item. Understood, but the service interval is 100,000 miles on those. She says that if I had 50K tires and they wore out at 48, would I expect free replacements? No, say I, but if they wore out in 30K, maybe so. There's a large difference between 100-60 and 50-48.
2. When discussing the odds of the coil being covered, she says, well, it depends on maint also. I ask what maint. She says like if I hadn't had scheduled service performed, then it wouldn't be covered. I ask what service might affect that. She says that if I didnt have the fuel injectors cleaned and had carbon buildup, it would not be covered. Wife looks at me and says "Were we supposed to have that done? " I tell her, no, since that is NOT in the factory service requirements. That the dealership has it's own list, unsaid is that those lists are profit centers that bank on customer ignorance.
Every single time I deal with these folks, it ends up being a dance. I could have had the plugs and coil here in two days and replaced in a couple of hours. Instead I'll get an aneurysm and take three days and still have to fix it myself like I did the electrical faults they blamed on a shifter module and it ended up being the battery.
Rant over.