Cherri,
There are tons of stories like that out there on the web just like yours with AcaiBerry’s customer service. I have been caught in that mess myself on other products, that is why I LOVE ebay! I buy it and they don’t bug me afterwards…
I have taken AcaiBerry Power 500 in the past and just started the AcaiBerry Power 600 (very new) and it helps with energy. I also take 500 mg. of Apidexin (which I really like) but neither of these products are magic pills for weight loss. Some of those ‘magic’ diet pills have a great number of associated risk and these products (AcaiBerry/Apidexin) are more natural.