I waited 3 hrs once, was partially on me though. It was a bit of an emergency to see if I needed surgery the next day, receptionist called me and told me to come at the very end of the day, the last appt was scheduled for 4. Well I thought if I got there early I might get called in early so I got there at 3. About 3:30 the receptionist put a DVD in and I saw the entire movie and then waited a bit longer than that before the Dr could see me. We talked about 10 minutes and decided that I did need to have the surgery the next day (he only did it one day a week) and it would not be a good idea to wait a week.