Atlantic Broadband Service
- Thread starter Homer J
- Start date
Yeah, I had problems on and off for a couple weeks. Problems with the infrastructure. ABB was supposed to send a maintanence team out to work on the pole last Monday. Not really sure they ever came out since they didn't contact us. Still have problems, but maybe not as frequent.
I had problems with drop outs and DNS server issues. Router was pinged and it was bad. Tech came out quickly swapped out router and left, worked for about a day and same problems again. Second tech came out found the connections at the junction box outside had corroded. Swapped them out, gave me some advice on a mesh network (i did buy one- Netgear Orbi) and it has been fast (205MBps) and awesome ever since.
Last edited:
The contractor that came out to the house quickly realized the problem was out on the pole. He called back to the office and scheduled for a maintenance team to come out. This was at about 10:30am. The woman on the other end said that (she was on speaker so I heard her) that his was the 5th request for a maintenance team already that morning.
He told me that many other techs in his department were leaving ABB for other companies because they are frustrated by having to go back to the same neighborhoods and houses over and over again.
He told me that many other techs in his department were leaving ABB for other companies because they are frustrated by having to go back to the same neighborhoods and houses over and over again.
Yeah well - they said the lobby is closed, so you can't talk to them in person - that they're not scheduling upgrades until a few months from now.
Nuts.
jrt_ms1995
Well-Known Member
They wouldn't have to keep going back if they'd fix the problem the first time.
They wouldn't have to keep going back if they'd fix the problem the first time.
jrt_ms1995
Well-Known Member
Well, I use to be a genius.
I'm getting tired of my ABB Internet being down more than up. As explained to me by multiple techs, my modem is exceeding its power ratings trying to push data packets up the cable to ABB and therefore continuously resetting. They have also ensured me the problem is not on my side of their equipment on the pole.
Is anybody with ABB service using an amplifier to boost their Internet signal?
Is anybody with ABB service using an amplifier to boost their Internet signal?
How can these two be true at the same time? Seems if your modem is exceeding power requirements then the problem must be on your side.
Possibly their equipment up on the pole has been there since pre-Metrocast days? After my calls for service, a second groups of techs is scheduled to go up on the pole, make some adjustments, and we've got good Internet for a couple weeks.
Who knows with ABB. The modem is only two years old. The techs say it is the equipment on the pole causing the modem to go out of spec. I can monitor the dB level by accessing the html pages inside the modem. When everything is working fine, the level is within spec.
Okay, so they are saying that your modem exceeds specs when they are sending too much signal to your modem. In that case your modem isn't out of specs, they are.