EXACTLY why they won't let you return one without a receipt..SoMDMama82 said:In that case, you could just get yourself a bag, walk in to Best Buy, pick up a CD, take it over to customer service and pretend like your trying to return it, then walk out the door with it? Doesn't make much sense...
You're partially right, the whole purpose of this exercise is to get past the security at the door. If they put it in their pocket, or in the bag, the alarm will go off when they try to leave. You pick one up off of the shelf, return it, they take the one with the active security device in it, get you another one, disarm the security device, and out the store you go.SoMDMama82 said:So in order for her to get the CD she wanted, she can walk up in best buy with her Best Buy baggy in her pocket, pick up the CD she wanted, and act like she's trying to return it again. When they tell her "no", she can walk out the door with the CD she wanted in the first place???
Exactly why I said for them to tighten up their security to catch those type of people rather than punishing honest people who just want make an exchange.
yep, glad I waited to see your reply. CD's DVD's Tapes. Even unopenedMidnightrider said:From what i understand, because of copyright laws, CDs and other media can only be exchanged for an exact replacement anyway. Thats a pretty universal thing.
SoMDMama82 said:I think Best Buy is the first place I've heard of that won't do anything (not an even exchange or store credit) for a return with no receipt.
My sister received a CD for her birthday, but instead of the vocal one she wanted, they accidently bought her the piano version. The CD was still wrapped in the celephane, with the "Best Buy" sticker located on the front. The person who purchased the CD for her did not keep the receipt (they thought they bought what she asked for, therefore wouldn't be returning it). Best Buy would NOT let her exchange it for the correct CD. They said it was "store policy" because "somebody may have stolen the CD". She even spoke with the manager, he was no help either.
What kind of sense does that make? Not letting her exchange the CD would not get their money back if it had indeed been stolen. I think they need to tighten up their security on these thiefs rather than punish their honest customers for other's crimes. Are they sending the message that it is easier to steal, than to make an exchange? If I wasn't an honest person, I'd steal the correct CD for her!
My sister was only cheated out of maybe $13, but beware if you are looking to make a more expensive purchase there!
I looked online, and Circuit City's policy is you must have a receipt, or they need to have something in their computer showing the item was purchased there.