Mike
F*** Socialism!
Back in January, I got a cold call from a Verizon FIOS salesperson who was very excited to hear I was interested in replacing my DirecTV with FIOS. My neighborhood in Waldorf has recently been "wired."
I had planned to look into FIOS, and since they called, I thought I'd see what they could offer. I wanted to see what FIOS would charge to replace all the services I had with DTV.
The young salesguy assured he could eadily beat the price and quoted me prices that had me taking the bait hook, line, and sinker.
The install was delayed by the snows through no fault of theirs, of course. And when they did finally come out - they destroyed a flower bed in my eldderly next door neighbor's yard. After he rose hell with Verizon & the County, Verizon came back and repaired the damage. These goons had plenty of room to work around their flower bed...but choose to park in it on purpose it seems.
I have FIOS internet, phone, and TV now - and no lie - it is a good product.
Problem is with the bill. I was promised a certain amount of $$$ locked for one year and then a slight increase for the second year of my contract. I was very happy with the pricing.
Now the regular bils are coming in higher than I was quoted and there is a rate increase already planned for Jun - it will make the monthly bill $50 a month higher than what the salesperson promised.
I have exchanged numerous e-mails & phone calls about the bill, but FIOS refuses to honor their tekephone salesperson's quoted promise. And worse, while it will cost me $360 to het out of the contract - they can raise their rates whenever they want it seems. I am almost willing to pay it just to be out of their greedy little club - I am still thinking asbout it.
I know I screwed up by not getting their promise in writing first - so let this be a warning to anyone else looking to join the FIOS world.
While I do like the service. The FIOS remote and onscreen menus pale in comparison to DTV. DTV's customer service is much friendlier and eager to assist with any problems.
If a FIOS salesperson calls HANG-UP. I suggest if you still want FIOS after reading this, contact Verizon directly.
I had planned to look into FIOS, and since they called, I thought I'd see what they could offer. I wanted to see what FIOS would charge to replace all the services I had with DTV.
The young salesguy assured he could eadily beat the price and quoted me prices that had me taking the bait hook, line, and sinker.
The install was delayed by the snows through no fault of theirs, of course. And when they did finally come out - they destroyed a flower bed in my eldderly next door neighbor's yard. After he rose hell with Verizon & the County, Verizon came back and repaired the damage. These goons had plenty of room to work around their flower bed...but choose to park in it on purpose it seems.
I have FIOS internet, phone, and TV now - and no lie - it is a good product.
Problem is with the bill. I was promised a certain amount of $$$ locked for one year and then a slight increase for the second year of my contract. I was very happy with the pricing.
Now the regular bils are coming in higher than I was quoted and there is a rate increase already planned for Jun - it will make the monthly bill $50 a month higher than what the salesperson promised.
I have exchanged numerous e-mails & phone calls about the bill, but FIOS refuses to honor their tekephone salesperson's quoted promise. And worse, while it will cost me $360 to het out of the contract - they can raise their rates whenever they want it seems. I am almost willing to pay it just to be out of their greedy little club - I am still thinking asbout it.
I know I screwed up by not getting their promise in writing first - so let this be a warning to anyone else looking to join the FIOS world.
While I do like the service. The FIOS remote and onscreen menus pale in comparison to DTV. DTV's customer service is much friendlier and eager to assist with any problems.
If a FIOS salesperson calls HANG-UP. I suggest if you still want FIOS after reading this, contact Verizon directly.
