Boy that new MDUI website sure is great!

vraiblonde

vraiblonde

Board Mommy
PREMO Member
Patron
:roflmao:

147745


You have to get in line....to use their website.... :lmao:

Dang, I wish government would take over everything!
 
vraiblonde

vraiblonde

Board Mommy
PREMO Member
Patron
HILARIOUS!!

Email from MDUI:

Subject: IMPORTANT - Update from the Maryland Department of Labor's Division of Unemployment Insurance
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The Maryland Department of Labor’s Division of Unemployment Insurance sincerely apologizes for the difficulties surrounding applications for unemployment insurance benefits. The launch of the new online BEACON One-Stop application was intended to offer Marylanders the opportunity to quickly and easily file all types of claims and weekly certifications entirely online 24/7. The launch of the site has clearly fallen short.

We share your frustration, and are committed to ensuring the site is fully functional and operating without capacity delays as quickly as possible. We understand the dire financial situation that many of our Maryland families, friends and neighbors are facing during the COVID-19 pandemic. We do not take this responsibility lightly.

In order to implement the federal Coronavirus Aid, Relief, and Economic Security Act (CARES Act) programs in a timely manner, we recently partnered with Sagitec, an outside benefits administration program vendor. If we had attempted to program our older system to accept applications for the CARES Act, it would have taken weeks, if not months. This was not an option. We want to make sure that all eligible Marylanders receive the benefits they need and deserve as soon as possible.

We were hopeful that our partnership with the vendor would provide rapid solutions. Instead, it has caused a series of challenges for applicants. The vendor’s platform could not sustain the volume of visitors to the site. This was not acceptable, and we are taking immediate actions to fix these problems.

As a result, we will be taking the application down nightly between the hours of 1:00 a.m. - 3:00 a.m. until the problem is fixed to perform maintenance and resolve any ongoing technical issues. While the website will be unavailable to customers during those early morning hours, this time was selected to impact the fewest number of claimants possible.

In order to prevent the overload of the system that users have experienced, we have introduced a virtual waiting line. By entering this system, you will be able to see how many individuals are waiting for site access, receive an estimated wait time that is constantly updated, and sign-up to receive an email when the system is ready for you to access the platform. This will provide more certainty about when you will receive assistance, but, more importantly, it will help ensure the capacity problems the platform experienced in the past do not reoccur.

We anticipate that, despite the waiting time, the process of filing your claim and certifications will proceed more smoothly because of the limitation on the number of people able to file at a given time.

We are also implementing a new gating system to increase the number of customers who are able to complete their filings with minimal hassle and frustration:

  • On Sundays and Mondays, ONLY our customers who are filing weekly claim certifications will be able to file, in order to ensure that Marylanders can receive their payments timely and when needed. If you are unable to file your weekly claim certification on Sunday or Monday, you are not restricted from filing it on any other day.
  • On Tuesdays through Saturdays, our customers can file new claims as well as complete all other activities.
The Department of Labor is working around the clock to improve this situation, and we will keep you updated on a regular basis, through e-mail and on Facebook and Twitter. During these trying times, you deserve openness, clarity, and transparency from us, and we will do better.

Sincerely,



Tiffany P. Robinson

Secretary
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Translation:

The dope smoking dipshit son of the guy who makes these decisions doesn't know WTF he's doing and he jacked everything up, despite being paid 6-figures.
 
WingsOfGold

WingsOfGold

Well-Known Member
herb749 said:
My son has been out of work for over 6 wks. He's received 2 wks, none after that. None of the extra $600.
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When are we all supposed to get the 1200 dollar welfare check that most of us shouldn't be getting? I'm going to piss mine away.... in Morgan silver dollars. :) ......... or a canoe.
 
W

WheezyCarl

Active Member
I was 142,000 and change in the que. I finally received my link to proceed into the UI site, life is good!!! But wait- I got bumped out of line and back into the que... My legs were getting tired from all of the virtual walking that my icon was doing, I just closed out from the site. I'll try again at zero dark thirty, surely be easier on my second try:rolleyes:
 
stgislander

stgislander

Well-Known Member
PREMO Member
MefromNY said:
I was 142,000 and change in the que. I finally received my link to proceed into the UI site, life is good!!! But wait- I got bumped out of line and back into the que... My legs were getting tired from all of the virtual walking that my icon was doing, I just closed out from the site. I'll try again at zero dark thirty, surely be easier on my second try:rolleyes:
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Remember, the site is down for maintenance from 0100 to 0300 daily.
 
vraiblonde

vraiblonde

Board Mommy
PREMO Member
Patron
MefromNY said:
I was 142,000 and change in the que. I finally received my link to proceed into the UI site, life is good!!! But wait- I got bumped out of line and back into the que... My legs were getting tired from all of the virtual walking that my icon was doing, I just closed out from the site. I'll try again at zero dark thirty, surely be easier on my second try:rolleyes:
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Ugh, I'm frustrated just reading about it. :banghead:
 
H

herb749

Well-Known Member
WingsOfGold said:
When are we all supposed to get the 1200 dollar welfare check that most of us shouldn't be getting? I'm going to piss mine away.... in Morgan silver dollars. :) ......... or a canoe.
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The IRS has a link where you can put in your info to check. What you need to do is enter your banking info for direct deposit.
 
Bann

Bann

Doris Day meets Lady Gaga
PREMO Member
vraiblonde said:
Ugh, I'm frustrated just reading about it. :banghead:
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so I just got a letter dated April 20th telling me that that my weekly certification for the week ending 4/25 can be filed on 4/26.
:rolleyes: Still no word on my weekly money or the debit card!!!

WTAF?!
 
awpitt

awpitt

Main Streeter
Bann said:
so I just got a letter dated April 20th telling me that that my weekly certification for the week ending 4/25 can be filed on 4/26.
:rolleyes: Still no word on my weekly money or the debit card!!!

WTAF?!
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My son got the same letter. It included a statement saying, "No benefits will be paid pending review of your claim because of information that you may no longer be eligible. you will get an appointment notice." But, when he finally got logged into the website and hour ago, everything there said all was fine.
 
awpitt

awpitt

Main Streeter
WingsOfGold said:
Son of a bitch.... Adjusted Gross Income * and other associated shiit. I wonder if I have to use the same account my retirements go into. :rolleyes:
I'll try tomorrow when she digs up tax return. :mad:
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You can use whatever account you want as long as you give the bank's routing number and the account number. Also have to select checking or savings.
 
Bann

Bann

Doris Day meets Lady Gaga
PREMO Member
awpitt said:
My son got the same letter. It included a statement saying, "No benefits will be paid pending review of your claim because of information that you may no longer be eligible. you will get an appointment notice." But, when he finally got logged into the website and hour ago, everything there said all was fine.
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Yes, I just re-read my letter and it's not the same as the other letter. it says the same thing as your son'.

This sh*t is flipping mind numbing. I can't call the number because you can't get through. Every time I got through since Friday - everything looked fine. NOW that they "re-vamped" the system my wait time in the queue seems to be over an hour. Freaking mind numbing.
 
awpitt

awpitt

Main Streeter
Bann said:
Yes, I just re-read my letter and it's not the same as the other letter. it says the same thing as your son'.
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Well, that's weird. I'm wondering if that's just a standard blurb that's included with the letter. I never looked closely at the first two weekly notices that he got so I don't know. Like I said, my son has been getting paid and everything looked fine when he finally got in to do his weekly claim this afternoon. It even verified his weekly benefit amount but does not include the federal $600 but he has gotten the extra $600 for his first two weeks.

Bann said:
This sh*t is flipping mind numbing. I can't call the number because you can't get through. Every time I got through since Friday - everything looked fine. NOW that they "re-vamped" the system my wait time in the queue seems to be over an hour. Freaking mind numbing.
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Well, it said "over an hour" when my son logged in this morning at 9:30am. He didn't get to the front of the line until 5:45pm this afternoon. They did send an email about 15 minutes before it was to be his turn so we knew when to get back in front of the computer.
 
Bann

Bann

Doris Day meets Lady Gaga
PREMO Member
awpitt said:
Well, that's weird. I'm wondering if that's just a standard blurb that's included with the letter. I never looked closely at the first two weekly notices that he got so I don't know. Like I said, my son has been getting paid and everything looked fine when he finally got in to do his weekly claim this afternoon. It even verified his weekly benefit amount but does not include the federal $600 but he has gotten the extra $600 for his first two weeks.



Well, it said "over an hour" when my son logged in this morning at 9:30am. He didn't get to the front of the line until 5:45pm this afternoon. They did send an email about 15 minutes before it was to be his turn so we knew when to get back in front of the computer.
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it was working just fine until this new sh*t was put into place. :lol:
 
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