Customer Ghosted at Subway

glhs837

glhs837

Power with Control
Well Done Reaction GIF
 
mitzi

mitzi

Well-Known Member
People treat retail workers horrible. I never realized how bad it was until I worked a few PT retail jobs. It's the end of the world if you make a mistake (that can always be corrected). Myself or coworkers had been called stupid, ignorant, incompetant, even one of the girls was called a dumb n*gger. I accidently rang up a man's chicken (he had several at the same price). Instead of scanning them all I put in 5 X 5.00. Well, I hit 50.00 instead of 5.00. All that needed to be done was void the da*n amount and do it over. This guy yelled for the entire store to hear what I did, I was stupid, blah, blah. I wanted to smack him upside his head with a chicken. To this day, I remember him if I see him out. All I can think of is "there's that SOB" :strangle:
 
LightRoasted

LightRoasted

If I may ...
For your consideration ...

Without knowing what preceded this interaction, which might have been a simple miscommunication or misunderstanding, no customer should ever be ignored or treated in such a way. There are plenty of deescalation techniques that could have been utilized to render the situation moot. Especially since it appears that her sandwich was already in the process of being made. For all we know it was the server that was rude first and the old woman was just reacting, which at that point, the filming started.
 
Grumpy

Grumpy

Well-Known Member
LightRoasted said:
For your consideration ...

Without knowing what preceded this interaction, which might have been a simple miscommunication or misunderstanding, no customer should ever be ignored or treated in such a way. There are plenty of deescalation techniques that could have been utilized to render the situation moot. Especially since it appears that her sandwich was already in the process of being made. For all we know it was the server that was rude first and the old woman was just reacting, which at that point, the filming started.
Click to expand...
Years ago I could see that but, nowadays, I see it all the time now where the customer is being an ass, whether it's a restaurant, fast food, 7-11, etc...Just last week I was in a 7-11 and the woman in front of me had 2 coffees, she told the cashier she wanted a tray, he said they are back where you got the coffee, she said I am the customer, you need to wait on me, you get it. I see crap like that all the time..
 
R

rio

Well-Known Member
LightRoasted said:
For your consideration ...

Without knowing what preceded this interaction, which might have been a simple miscommunication or misunderstanding, no customer should ever be ignored or treated in such a way. There are plenty of deescalation techniques that could have been utilized to render the situation moot. Especially since it appears that her sandwich was already in the process of being made. For all we know it was the server that was rude first and the old woman was just reacting, which at that point, the filming started.
Click to expand...
I agree that we don't know the whole story. But in general most customers who see another customer getting treated horribly will speak up ( or at least one wiil) and/or leave right behind the one treated badly. I know I wouldn't calmly place my order with a person who was being a turd. I'd find somewhere else for lunch.
 
Sneakers

Sneakers

Just sneakin' around....
PREMO Member
I totally get it and would have, and have done the same.

Used to provide service to an office up near the St. Mary's Airport. One admin thought she was god's gift to the world, and just loved to bark orders. I was upgrading PCs, took hours back then. She comes in and starts demanding I do something about their printer. Then starts demanding I stop what I'm doing and figure out why her phone didn't do what she wanted. And on and on and on. I did like the Subway girl did, stayed professional, tried my best to appease her while telling her I was pre-occupied and nothing she was dragging me off onto was critical in any way. The more I tried to be professional, the more irritating she got. I finally stopped the upgrade, left it unfinished, gathered my things and calmly walked out with her still barking at me to come back and fix this stuff. Got back to my office, notified my boss that I would not under any circumstance go back to that office, and we jointly filed a grievance with HR for a hostile work environment. She was gone in a few months.
 
Gilligan

Gilligan

#*! boat!
PREMO Member
Sneakers said:
I totally get it and would have, and have done the same.

Used to provide service to an office up near the St. Mary's Airport. One admin thought she was god's gift to the world, and just loved to bark orders. I was upgrading PCs, took hours back then. She comes in and starts demanding I do something about their printer. Then starts demanding I stop what I'm doing and figure out why her phone didn't do what she wanted. And on and on and on. I did like the Subway girl did, stayed professional, tried my best to appease her while telling her I was pre-occupied and nothing she was dragging me off onto was critical in any way. The more I tried to be professional, the more irritating she got. I finally stopped the upgrade, left it unfinished, gathered my things and calmly walked out with her still barking at me to come back and fix this stuff. Got back to my office, notified my boss that I would not under any circumstance go back to that office, and we jointly filed a grievance with HR for a hostile work environment. She was gone in a few months.
Click to expand...
What about the way you treated that guy who screwed up your solar panel holder? He might still have scars....
 
glhs837

glhs837

Power with Control
LightRoasted said:
For your consideration ...

Without knowing what preceded this interaction, which might have been a simple miscommunication or misunderstanding, no customer should ever be ignored or treated in such a way. There are plenty of deescalation techniques that could have been utilized to render the situation moot. Especially since it appears that her sandwich was already in the process of being made. For all we know it was the server that was rude first and the old woman was just reacting, which at that point, the filming started.
Click to expand...

Thats possible. I would place 80% or better confidence in it being the lady who started it. But there's always a chance. I base that on the behavior we can see. Shrill demanding behavior against calm quiet resistance. While it spossible that before we start the woman who we see acting like an entitled dictator was calm and collected while the worker did something bad. But why didnt the worker keep doing bad things? Folks can switch switch states, but its uncommon in my experience.
 
SamSpade

SamSpade

Well-Known Member
PREMO Member
glhs837 said:
Thats possible. I would place 80% or better confidence in it being the lady who started it.
Click to expand...
Agreed. I used to work with a woman like that. She was personally very proud that she "stood up for herself" but she embarrassed the rest of us when we went out as an office. She badgered people and got her meals comped, often. I remember how she complained that a neighbor cat was peeing in her flower bed - so she caught the thing, put it in a travel carrier and dropped it off at a shelter -

In the next county. So the neighbor would never see it again. Didn't tell the neighbor. Sometimes I'd come back to my desk and find things all rearranged and my dishes soaking with water - she said she couldn't stand to see the mess. My boss found a way to move my desk elsewhere before I - took matters into my own hands. She complained later to him that I might be messy at my NEW desk.

Yeah, I *know* people like this.
 
PJay

PJay

Well-Known Member
mitzi said:
People treat retail workers horrible. I never realized how bad it was until I worked a few PT retail jobs. It's the end of the world if you make a mistake (that can always be corrected). Myself or coworkers had been called stupid, ignorant, incompetant, even one of the girls was called a dumb n*gger. I accidently rang up a man's chicken (he had several at the same price). Instead of scanning them all I put in 5 X 5.00. Well, I hit 50.00 instead of 5.00. All that needed to be done was void the da*n amount and do it over. This guy yelled for the entire store to hear what I did, I was stupid, blah, blah. I wanted to smack him upside his head with a chicken. To this day, I remember him if I see him out. All I can think of is "there's that SOB" :strangle:
Click to expand...
:roflmao:
 
Kyle

Kyle

Beloved Misanthrope
PREMO Member
SamSpade said:
Agreed. I used to work with a woman like that. She was personally very proud that she "stood up for herself" but she embarrassed the rest of us when we went out as an office. She badgered people and got her meals comped, often. I remember how she complained that a neighbor cat was peeing in her flower bed - so she caught the thing, put it in a travel carrier and dropped it off at a shelter -

In the next county. So the neighbor would never see it again. Didn't tell the neighbor. Sometimes I'd come back to my desk and find things all rearranged and my dishes soaking with water - she said she couldn't stand to see the mess. My boss found a way to move my desk elsewhere before I - took matters into my own hands. She complained later to him that I might be messy at my NEW desk.

Yeah, I *know* people like this.
Click to expand...
Might have been helpful if she found herself sleeping in a shipping box placed on a plane to Zambia.
 
You must log in or register to reply here.
Top