Damage to luggage when flying

Chasey_Lane

Chasey_Lane

Salt Life
Has anyone ever dealt with an airline regarding damaged luggage? The general 800 # for American Airlines has been called and hubby has been told "too bad."

Story: They lost his luggage, along with all the guys he traveled with. When they found and delivered his belongings, one of his drivers was broken completely in half. The bag has a visible footprint exactly where the driver was in the golf bag. And, because it was in a soft bag - not a hard bag - AA will not cover the damage. :ohwell:
 
Larry Gude

Larry Gude

Strung Out
God...

Chasey_Lane said:
Story: They lost his luggage, along with all the guys he traveled with. When they found and delivered his belongings, one of his drivers was broken completely in half. The bag has a visible footprint exactly where the driver was in the golf bag. And, because it was in a soft bag - not a hard bag - AA will not cover the damage. :ohwell:
Click to expand...

...I hope they find those guys and soon. Do they have families? This is horrible...
 
N

nosey

New Member
Once when flying with a brand new suitcase on rollers, it came off the rounder demolished. I immediately took it to the office and they replaced it right there. I had to unload and repack right there in the office in front of the in-laws. I was impressed, until I realized the bag they replaced it with weighed a ton! I won't let that happen again!
 
FastCarsSpeed

FastCarsSpeed

Come Play at BigWoodys
It is a standard airline policy that they will not cover golf clubs if they are not stored in a hard sided case.
 
BS Gal

BS Gal

Voted Nicest in 08
I had jewelry stolen from a bag. I had to have my homeowners kick the $ in. Not a good idea.
 
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