Damage to luggage when flying

unixpirate

Pitty Party
Has anyone ever dealt with an airline regarding damaged luggage? The general 800 # for American Airlines has been called and hubby has been told "too bad."

Story: They lost his luggage, along with all the guys he traveled with. When they found and delivered his belongings, one of his drivers was broken completely in half. The bag has a visible footprint exactly where the driver was in the golf bag. And, because it was in a soft bag - not a hard bag - AA will not cover the damage. :ohwell:

I fly at least twice a month and sometimes up to 3 times a month at a time for work.

Our last trip, we got home from New Mexico and one of the guys had his tool bag gone through and missing some tools. We were already home, we didn't bother trying to do a claim

Sorry to say if you didn't do anything about it then, you guys are pretty much SOL!
 

Chasey_Lane

Salt Life
Sorry to say if you didn't do anything about it then, you guys are pretty much SOL!

When is "then?" The airline lost hubby's luggage. He arrived home Sunday morning. His luggage didn't arrive at our house until 2am Monday - delivery driver. He opened his golf bag at first chance and made a few phone calls before anyone would get back with him.

I understand airline policy. I realize there's nothing we could do. Well, except for call 7 on My Side. :roflmao:
 

kom526

They call me ... Sarcasmo
When is "then?" The airline lost hubby's luggage. He arrived home Sunday morning. His luggage didn't arrive at our house until 2am Monday - delivery driver. He opened his golf bag at first chance and made a few phone calls before anyone would get back with him.

I understand airline policy. I realize there's nothing we could do. Well, except for call 7 on My Side. :roflmao:

He should keep pursuing this and maybe at least get them (AA) to reimburse him for a new shaft and grip.:shrug: If I were in this position I'd maybe just shrug it off and say ,"well it wasn't in a hard case", but since there was a footprint on the bag, that's a different story.

The big question is, how is he handling this emotionally?:lmao: Has the shock worn off yet, because I know the scars may remain for years to come.

I was just thinking about how the airline was able to exert that much stress on a driver shaft, while in the bag, and still snap it.:confused:
 
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Chasey_Lane

Salt Life
The big question is, how is he handling this emotionally?:lmao: Has the shock worn off yet, because I know the scars may remain for years to come.
He's pretty upset. He'll probably just take it somewhere to get fixed, but he's leaving again in 2 weeks so the repair needs to be quick. He wants to take his clubs with him. I feel bad. I mean, who looks at a golf bag and decides it would be a good idea to step on it? :ohwell:
 

kom526

They call me ... Sarcasmo
He's pretty upset. He'll probably just take it somewhere to get fixed, but he's leaving again in 2 weeks so the repair needs to be quick. He wants to take his clubs with him. I feel bad. I mean, who looks at a golf bag and decides it would be a good idea to step on it? :ohwell:

Well, you know what to get him for his bday, anniversary, Christmas, T-giving or when you want a new Koach or Doomy and Bork bag.:lmao:

He can try Mike's Golf, I think they still have their shop in Wildewood and I know they have one in Waldorf behind Best Buy in the new shopping center there.
 

kom526

They call me ... Sarcasmo
At the cost of the driver, it would definitely be all 4 dates. :lmao:

No, I mean a hard travel case.:lmao: My FIL had his driver lifted out of a hard case on his way back from Hawaii a few years back. We had just gotten him that thing the previous Christmas $350-$400 gone. BUT the airline did replace it for him.
 
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