The first time I had verizon dsl I liked it quite a bit. It was never down even once in the two years I had it. But I did have problems with their log in program. Once I figured out I could just use the one built in to windows, I never had another problem.
But then, when I tried to get it at my new apartment about 6 months ago, I got such a run around that I eventually just told them to take a hike.
Apparently, when I canceled it the first time, my account was not totally deleted, just deactivated. And when I applied for a new account, their computer associated it with my old account (since I have the same phone number), but it saw that account as deactivated and would not allow me to log in. And of course, the technical support people had no idea how to fix it.
Eventually they told me I would have to have the entire account (old and new) deleted and reapply for service. But that they would mark my account so it would be made a priority for new service.
So they delete my account and I call again to apply for service and they give me a new date of two weeks later as the turn on date. Two weeks pass, I hook everything up again, and it still does not work. So I call them again and they say my date was move out another two weeks (nice of them to tell me about it, wasn't it). When I ask them about the promise to expedite connecting my service they say they don't know anything about it. So it told them to just cancel the crap because I was sick of talking to them.
And to top it all off, they still sent me the stupid modem and set up kit in the mail even thought I told them I already had a modem and didn't need it. So I had to mail that back to keep from being charged for it.
