Not sure if I told the Best Buy story in here, but if so here it goes again:
The Thursday before Black Friday BG is looking at the Best Buy ads and finds a Samsung Front load Steam Washer and Dryer pair for $1000 OFF. She tells me she would like to have them, so I go to Best Buy at 2 AM to stand in line for 3 hours to make sure I get her what she wants.
I get into the store at 5:01AM, and go the terminal they set up in the car installation bay to do orders. The first guy in line complets his sale at 5:15 Am and now it's MY turn. I order it, and at the end the computer freezes, we do this again and again for over an hour, before they finally decide their system isn't working. At that time they had >700 sets in the warehouse available.
They do a manual order form, basically taking down all the information so they can go online later in the day when their highspeed ordering system is working again.. You know they didn't expect ANY orders to be placed on Black Friday so they NEVER tested their system to see if it could handle more than 2 orders at a time.
So I've done my part, played their sillyass black friday game, to find out my Washer and Dryer was never ordered, or to be more exact, was ordered twice and both times cancelled. BUT if you came into the store at 9AM when the system came back up you could have ordered your pair, and in and out of the store. THOSE that were in at 5AM and "ordered" their sets, yeah, all of ours weren't actually ordered until they were out of stock and all of our orders were cancelled, NATION WIDE!
So far Best Buy has done nothing to make this right, no offer of substitute appliances, and the local Best Buy will put you on hold until you get tired of waiting and hangup, and if you GO to the store they send out their 19 year old "manager" to comiserate with you, and do absolutely nothing.
I'm still waiting, a week later, with the charges still showing on my credit card, to see what they offer as a resolution.
