Filters in the cable box? Really?

glhs837

Power with Control

So, now, the next exciting episode in "You will by damn have a service call". Call @ 0800, say I don't need a tech, since it all works fine. Lady says I do, so they can check the levels. I explain that the levels are fine, it all works great. She tells me to hold while she checks.

Comes back on line, says they say they cannot close the ticket unless a tech signs off on the signals levels. I say again, they are fine, no need to check them, it all works. She cehcks with service again, comes back and says okay, but understand if there are issues on the line, you might have to pay.

Call wife, tell her she doesnt have to spend all day waiting for the guy. While on the phone she tells me that the net and the TV both went off. then 30 seconds later, TV comes back on. Net never does. Check at lunch modem says its connected, but computer cannot get any page to load. Hmmmm. Connect directly to orange cable, still get three lights, but no net.
 
So, now, the next exciting episode in "You will by damn have a service call". Call @ 0800, say I don't need a tech, since it all works fine. Lady says I do, so they can check the levels. I explain that the levels are fine, it all works great. She tells me to hold while she checks.

Comes back on line, says they say they cannot close the ticket unless a tech signs off on the signals levels. I say again, they are fine, no need to check them, it all works. She cehcks with service again, comes back and says okay, but understand if there are issues on the line, you might have to pay.

Call wife, tell her she doesnt have to spend all day waiting for the guy. While on the phone she tells me that the net and the TV both went off. then 30 seconds later, TV comes back on. Net never does. Check at lunch modem says its connected, but computer cannot get any page to load. Hmmmm. Connect directly to orange cable, still get three lights, but no net.

You pizzed off the monopoly, and they responded. You should have let them complete the call.

Sounds like they ran remote diagnostics, which can knock you offline. Pull the power on the router, count to 30 and plug it back in. It may have 'gotten stuck' in remote loopback.
 

glhs837

Power with Control
You pizzed off the monopoly, and they responded. You should have let them complete the call.

Sounds like they ran remote diagnostics, which can knock you offline. Pull the power on the router, count to 30 and plug it back in. It may have 'gotten stuck' in remote loopback.

No joy, that was the first thing I did. So, here's the next episode. Call, service guy can come out, and he does, about an 45 minutes later. And the game begins. First he comes into the den, hooks up an analyzer of some kind, takes about five minutes of punching buttons and looking at screens of something. then goes outside. Says he found my problem, was my splitter, an Ideal three way unit

IDEAL INDUSTRIES, INC. - 5MHz to 1GHz Splitters

Says its not compatible. puts on his unit, an Extreme Broadband Engineering Unit.

Odd, says I, because it worked just fine last night and this morning. They just go bad, he says. Then I ask why didnt I get a good signal when I hooked directly to the orange cable company cable on the side of the hose with my modem?

Ah, he says, that's because the connector on the orange wire is old and bad. And indeed, it was an old connector. But still, last night and this AM, it provided a good enough signal to give me 10mbps. I didnt get into a discussion about the odds of my brand new splitter failing at the same time as the orange cable connector finally packing it in.

So into the house, where the other end of the dual coax was. Only one had been hooked up. I leave him to do what he's doing while I play with the dog. I see him cutting off the two F connectors, and installing his own. then we get about 30-40 minutes of him with my laptop talking to someone, internet tech support, I think.

Finally ask him what up. says he cleaned up the connection a lot by replacing those connectors. One of them barely had any center conductor, and almost no shielding. I ask him for them, he digs them out of his bag. I point out the center electrodes, which are protruding about 1/16 to 1/8 beyond the connector, and ask which one is barely there. He tells me that the ones he did had more. Gets a bit unhappy, telling me that all of this is free, and that all he's done is make my marginal connections that going to fail better.

So, he tells me that the only problem left is that my wireless routers isnt working, I tell him that's okay, I'll fix it later.

So later, I call back and have the son do a speed test. Results? Shocker. 10mbps and a 5-7 second ping. So, all that for no change in what I had.

Thanks, Metrocast, had a great day. :sarcasm:
 
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EmptyTimCup

Guest
How much bandwidth is possible on FiOS? I just renewed for 2 yrs and upgraded from 20/5 to 25/25....



the Extreme goes 100 M/ps :jet: (opps they now offer 150 for $ 200 a month)


I so Wanted that ....... I can que up 8-12 downloads all sucking that fat pipe (42) and still surf the web ...... of course the hard drive handling the downloads is thrashing to write all the data :jerry:

I figure it will self destruct in 18 months and I will put in some sort of 12 Tb NAS w/multiple drives .........
 
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EmptyTimCup

Guest
you can also get a 'business' class account with 5 IP's and run whatever services you want


while I can download all day long consuming 42 Mps .... the Gods of Verizon will strike me down if I run a personal web or mail server


because ya know they consume so much bandwidth :whistle:


I have downloaded 543.1 Gb and Uploaded 3.2 Tb in the last 31 days ..... it should be higher total because I think I went over that in the 1st 4 weeks (we have had FiOS 6 weeks now)

NO CAP ...... no throttling like Comcrap or any of that other sneaky crap they were doing ........ traffic shaping - sending a constant stream of IP reset packets on certain ports my downloads use
 
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