You pizzed off the monopoly, and they responded. You should have let them complete the call.
Sounds like they ran remote diagnostics, which can knock you offline. Pull the power on the router, count to 30 and plug it back in. It may have 'gotten stuck' in remote loopback.
No joy, that was the first thing I did. So, here's the next episode. Call, service guy can come out, and he does, about an 45 minutes later. And the game begins. First he comes into the den, hooks up an analyzer of some kind, takes about five minutes of punching buttons and looking at screens of something. then goes outside. Says he found my problem, was my splitter, an Ideal three way unit
IDEAL INDUSTRIES, INC. - 5MHz to 1GHz Splitters
Says its not compatible. puts on his unit, an Extreme Broadband Engineering Unit.
Odd, says I, because it worked just fine last night and this morning. They just go bad, he says. Then I ask why didnt I get a good signal when I hooked directly to the orange cable company cable on the side of the hose with my modem?
Ah, he says, that's because the connector on the orange wire is old and bad. And indeed, it was an old connector. But still, last night and this AM, it provided a good enough signal to give me 10mbps. I didnt get into a discussion about the odds of my brand new splitter failing at the same time as the orange cable connector finally packing it in.
So into the house, where the other end of the dual coax was. Only one had been hooked up. I leave him to do what he's doing while I play with the dog. I see him cutting off the two F connectors, and installing his own. then we get about 30-40 minutes of him with my laptop talking to someone, internet tech support, I think.
Finally ask him what up. says he cleaned up the connection a lot by replacing those connectors. One of them barely had any center conductor, and almost no shielding. I ask him for them, he digs them out of his bag. I point out the center electrodes, which are protruding about 1/16 to 1/8 beyond the connector, and ask which one is barely there. He tells me that the ones he did had more. Gets a bit unhappy, telling me that all of this is free, and that all he's done is make my marginal connections that going to fail better.
So, he tells me that the only problem left is that my wireless routers isnt working, I tell him that's okay, I'll fix it later.
So later, I call back and have the son do a speed test. Results? Shocker. 10mbps and a 5-7 second ping. So, all that for no change in what I had.
Thanks, Metrocast, had a great day.