Well, Hubby and I went to GridIron Grill tonight. We walked in, seated ourselves and a waiter walked up introduced himself as Ian and asked us what we would like. I told him it was our first time there and we would like a menu to start with. He brings them to us, and asked what we wanted to drink, we tell him, then he stands there.... and then he asked what we would like to start with, I then tell him again we needed to look at the menu and he ask if "we want to hear his speal", I say no, we read the specials on the board while we were waiting to be waited on. We place our order when he comes back, and ask if I would like the mussels I ordered to start with, I tell him yes. He comes back later with the mussels and follows 1 minuted later with my salad, steak and fries. And, he stands there knowing I am going to say something. Bad service on the kitchen for jumping the gun on the steak, says he can take it and hold it in the kitchen for me, I tell him to leave it.The salad was nothing but dark leaf from romain leaves and some veggies. Huge pieces of the leaves and no lighter leaf. Did not look appealing to me. The mussels were the bomb and the steak was great. Ian comes back to the table and asked if we wanted another drink, we say no, and he just stands there again, I say if you want to leave the check go ahead, you have been rushing me since I got here, then he wants to argue about the timing. I tell him I will call and talk to someone tomorrow, he says I can talk to the owner now and brings this guy wearing ball hat half cocked on his head and a gangster pimp walk to the table and says I heard his story already is there anything I can do. I say no, bad service and he shouldn't have gotten and attitude with me. He says sorry again and walks away. Comes back with check, we pay and then leave.
To make this short Ian had one bad attitude and I will not be going back. He lacks charm, people skills, and no class. Did I mention there was 2 or 3 people(employees) just standing at the counter by the bar, and never acknowledge a table of 3 with a child and they walked out. They were locals too. They and us are the ones that keep places like GridIron Grill open during the slow season. Better service would be a plus. Dirt left behind by a customer all over the floor under our table, napkins on the floor from a table, bus girl didn't even bother to pick it up.
Might want to retrain or hire some people who care and really want a job.
JMHO
why does the bar business have to be this way?
I have been where he is and I would have not expected one if I had waited on a table the way he did
