Guenthers in L-Town

mAlice

mAlice

professional daydreamer
Called and placed an order for a Cuban sandwich. Was told the wait would be 10 minutes, so I waited 10 minutes, then left to pick up my lunch. When I got there, it wasn't ready and took another 10 minutes. Then, I get back to my desk and open it up, and all the ingredients aren't there. I'm already aggravated that I had to wait another 10 minutes (mind you, I was the only customer). So I took the sandwich back and asked for a refund. It took two rocket scientists to NOT give me a receipt that indicated my card had been refunded.

If I had that kind of time, I wouldn't have ordered 'take out'.

Now I don't even feel like freakin' eating.:cussing:
 
RoseRed

RoseRed

American Beauty
PREMO Member
I have never tried their food. I hope they get it together for First Friday this evening.
 
vraiblonde

vraiblonde

Board Mommy
PREMO Member
Patron
mAlice said:
Ya' know what's good? The new old McKays. Great salad bar, hot bar, chinese food bar, sandwiches. They've pretty much got it all covered.
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Completely agree. I stop there on my way home from school Tue & Thur to pick up lunch. They pretty much have everything you might want and it's good, too.
 
mAlice

mAlice

professional daydreamer
So, I got my statement for this card yesterday. In addition to the original charge (which was supposed to be refunded), there was an additional charge of 74.55. Just thought I'd put that out there for anyone who does business with this company...watch your statement for mistakes.
 
sockgirl77

sockgirl77

Well-Known Member
mAlice said:
So, I got my statement for this card yesterday. In addition to the original charge (which was supposed to be refunded), there was an additional charge of 74.55. Just thought I'd put that out there for anyone who does business with this company...watch your statement for mistakes.
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Holy crap! Have you called to speak to their manager yet?
 
mAlice

mAlice

professional daydreamer
I'd also like to add that over the last week or 10 days that McKays has been rather disappointing as well.
 
kwillia

kwillia

n/a
mAlice said:
So, I got my statement for this card yesterday. In addition to the original charge (which was supposed to be refunded), there was an additional charge of 74.55. Just thought I'd put that out there for anyone who does business with this company...watch your statement for mistakes.
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If you were expected to pay $75 for a Cuban I sure hope he gave a good massage and a happy ending...:faint:
 
RoseRed

RoseRed

American Beauty
PREMO Member
mAlice said:
So, I got my statement for this card yesterday. In addition to the original charge (which was supposed to be refunded), there was an additional charge of 74.55. Just thought I'd put that out there for anyone who does business with this company...watch your statement for mistakes.
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Ouch.
 
Baja28

Baja28

Obama destroyed America
Same thing happened to me at Tequilla Grill last Saturday.

4:31pm (got time from cell), ordered the Crab Conzuela for pick up. he said my order # was 100 and it'd be ready in 10 minutes. Well I'm about 12-15 minutes away so I hop in the car and head over.

Walk in, give my name & order # and he says it'll be right out. I pay and get receipt. Time on receipt is 4:41 (made good time). :lol:

I sit.

And I sit.

Cricket is there, sees me and comes over to say hi. We chat and she asks if I'd like to join her & her friend. I decline saying my order should be up any second.

I sit.

Time is now 4:51pm. I ask him to check on the order and he assures me it is coming right out.

I sit.

And sit.

Guy is gone and girl is there. It is 5:05. I ask her to please credit my card as it has now been over 30 minutes for a 10 minute appetizer. Well low and behold as she is about to ring it up, here comes my order. My soda had been sitting there for 30 minutes melting.

I will go back because I know this is the exception not the norm for TG. And that chit was good!
 
RoseRed

RoseRed

American Beauty
PREMO Member
Baja28 said:
Same thing happened to me at Tequilla Grill last Saturday.

4:31pm (got time from cell), ordered the Crab Conzuela for pick up. he said my order # was 100 and it'd be ready in 10 minutes. Well I'm about 12-15 minutes away so I hop in the car and head over.

Walk in, give my name & order # and he says it'll be right out. I pay and get receipt. Time on receipt is 4:41 (made good time). :lol:

I sit.

And I sit.

Cricket is there, sees me and comes over to say hi. We chat and she asks if I'd like to join her & her friend. I decline saying my order should be up any second.

I sit.

Time is now 4:51pm. I ask him to check on the order and he assures me it is coming right out.

I sit.

And sit.

Guy is gone and girl is there. It is 5:05. I ask her to please credit my card as it has now been over 30 minutes for a 10 minute appetizer. Well low and behold as she is about to ring it up, here comes my order. My soda had been sitting there for 30 minutes melting.

I will go back because I know this is the exception not the norm for TG. And that chit was good!
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Did they charge you an additional $74.00?
 
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