Did you post signs or go house to house looking for the owner? Maybe with 3 small kids, two under 3, they didn't have the time. How long did they have her before she got lost? You bonded with her in 2 wks, even knowing she must belong to somebody. If people really care for an animal, they bond immediately. I was bonded with my dog from the moment I saw her on the Internet. I would have pitched a fit if I finally went to get her and they said that they'd just give me another one instead. Looks like this new kitty is in for a similar fate. If they didn't care enough to keep an eye on this one, why should they the new one??