HP Technical support

[Mousebaby]

SUX big time! I thought Dell was bad, but these people take the cake! They are very nice don't get me wrong, but man are they as dumb as a box of rocks! I swear if I ever read another article saying that Indians are smarter than we are I will flip my lid!!!

I has taken me 45 minutes to communicate to these numb skulls that the caps lock key on my keyboard has popped completely off and cannot be put back on. I have worked with many computers, I'm not an idiot, when I tell you it can't be fixed it can't be fixed! Why do they insist that I am dumb?? Is because I'm a woman? Or is it because I am an American woman??

Again I have found a good reason why we need a smiley that is pulling it's hair out by the roots!!!

 

[mainman]

SUX big time! I thought Dell was bad, but these people take the cake! They are very nice don't get me wrong, but man are they as dumb as a box of rocks! I swear if I ever read another article saying that Indians are smarter than we are I will flip my lid!!!

I has taken me 45 minutes to communicate to these numb skulls that the caps lock key on my keyboard has popped completely off and cannot be put back on. I have worked with many computers, I'm not an idiot, when I tell you it can't be fixed it can't be fixed! Why do they insist that I am dumb?? Is because I'm a woman? Or is it because I am an American woman??

Again I have found a good reason why we need a smiley that is pulling it's hair out by the roots!!!

I had to call HP last week for a printer... I got some towel head on the phone... of course I could not understand a word he was saying.. kept asking him to repeat... When the call was over he gave me his info in case I had to call back... His name was...



are you ready for this?????




ya sure????







Steve!!!!!!!!!!!!!!!


I pretty much couldn't breathe after that....

 

[Mousebaby]

I had to call HP last week for a printer... I got some towel head on the phone... of course I could not understand a word he was saying.. kept asking him to repeat... When the call was over he gave me his info in case I had to call back... His name was...



are you ready for this?????




ya sure????







Steve!!!!!!!!!!!!!!!


I pretty much couldn't breathe after that....

That is too funny!

 

[clevalley]

SUX big time! I thought Dell was bad, but these people take the cake! They are very nice don't get me wrong, but man are they as dumb as a box of rocks! I swear if I ever read another article saying that Indians are smarter than we are I will flip my lid!!!

I has taken me 45 minutes to communicate to these numb skulls that the caps lock key on my keyboard has popped completely off and cannot be put back on. I have worked with many computers, I'm not an idiot, when I tell you it can't be fixed it can't be fixed! Why do they insist that I am dumb?? Is because I'm a woman? Or is it because I am an American woman??

Again I have found a good reason why we need a smiley that is pulling it's hair out by the roots!!!

HP as gone down hill over the years. The slide started in the Mid 90's when they merged with Digital Equipment Corporation.

Dell's regular customer service is just OK, but their Gold Service is

HP just blows all the way around.

 

[vanbells]

HP gave Compaq a bad name too. It's a pain to get anything fixed through them these days.

 

[mainman]

HP as gone down hill over the years. The slide started in the Mid 90's when they merged with Digital Equipment Corporation.

Dell's regular customer service is just OK, but their Gold Service is

HP just blows all the way around.

I agree about dell gold.. we have it on ALL of the pcs and laptops here....

 

[clevalley]

I had to call HP last week for a printer... I got some towel head on the phone... of course I could not understand a word he was saying.. kept asking him to repeat... When the call was over he gave me his info in case I had to call back... His name was...



are you ready for this?????




ya sure????







Steve!!!!!!!!!!!!!!!


I pretty much couldn't breathe after that....

Did he say "Steve" or "Reeve" ? (you know, Steve in an Asian voice)

 

[Mousebaby]

I just remembered something my husband and I were sort of talking about the other day when I had them on the phone. We were passing notes back and forth and I sent him the first one. I said, these lady doesn't know her azz from a whole in the ground! He said, That's because she hasn't connected her dots! I said, so does that make her A. a shiat head or B. She has shiat for brains. He said, B! Why do you think they wrap toilet paper around their heads and I busted out laughing on the phone and the woman was like, hello, maam, is there something wrong. I could not breathe to answer her!

 

[clevalley]

I just remembered something my husband and I were sort of talking about the other day when I had them on the phone. We were passing notes back and forth and I sent him the first one. I said, these lady doesn't know her azz from a whole in the ground! He said, That's because she hasn't connected her dots! I said, so does that make her A. a shiat head or B. She has shiat for brains. He said, B! Why do you think they wrap toilet paper around their heads and I busted out laughing on the phone and the woman was like, hello, maam, is there something wrong. I could not breathe to answer her!

should have asked her if she was a push start (dot on head) or pull start (head wrapped with a rag).

 

[Mousebaby]

I agree about dell gold.. we have it on ALL of the pcs and laptops here....

I also had all Dell's here up until about 5 months ago. I have fought with Dell over this XPS of mine for 2 1/2 yrs. They finally sent me a new one of the same make and model and I shiat you not, within 2 months they have already replaced 4 parts on it. I am sick of fooling with them. So I bought myself a couple of HP's that are getting rave reviews right now, they didn't cost that much so if they only last me a couple of years no big deal.

I will NEVER buy another high end product from Dell again. I paid 4000.00 for that laptop and it has been a freaking nightmare! I have a little 1500.00 laptop I bought from them 5 years ago and have not had the first bit of trouble out of it. I have learned my lesson. All I can say is THANK GOD I BOUGHT THE 4 YEAR EXTENDED WARRANTY on that XPS!

 

[Mousebaby]

HP gave Compaq a bad name too. It's a pain to get anything fixed through them these days.

Well after an hour on the phone I am finally going to get my new wireless mouse and keyboard.

That is just friggen ridiculous!

 

[Jeff]

I also had all Dell's here up until about 5 months ago. I have fought with Dell over this XPS of mine for 2 1/2 yrs. They finally sent me a new one of the same make and model and I shiat you not, within 2 months they have already replaced 4 parts on it. I am sick of fooling with them. So I bought myself a couple of HP's that are getting rave reviews right now, they didn't cost that much so if they only last me a couple of years no big deal.

I will NEVER buy another high end product from Dell again. I paid 4000.00 for that laptop and it has been a freaking nightmare! I have a little 1500.00 laptop I bought from them 5 years ago and have not had the first bit of trouble out of it. I have learned my lesson. All I can say is THANK GOD I BOUGHT THE 4 YEAR EXTENDED WARRANTY on that XPS!

I have the XPS GEN 2 Laptop and have had it over three years. Just now am having the first problem. Graphics card went. Dell sent a tech out friday to replace it. The problem was they sent the tech a new motherboard instead. He said screw them and put me a new motherboard, chip and ram in and re-ordered the graphics card. He called again yesterday and siad they again shipped him another motherboard and hopes to have the new graphics card today. I should be hearing from him between 4-5.

The tech got pissed becasue they made him got through the same thing I did with uninstalling and reinstalling the graphics drivers. They made us do this even though it is a graphics card problem and we cant read the damned screen. It's all pixelated and such. Almost unreadable.

But anyway before all is siad and done 80% of this thing will end up being brand new.

 

[Mousebaby]

I have the XPS GEN 2 Laptop and have had it over three years. Just now am having the first problem. Graphics card went. Dell sent a tech out friday to replace it. The problem was they sent the tech a new motherboard instead. He said screw them and put me a new motherboard, chip and ram in and re-ordered the graphics card. He called again yesterday and siad they again shipped him another motherboard and hopes to have the new graphics card today. I should be hearing from him between 4-5.

The tech got pissed becasue they made him got through the same thing I did with uninstalling and reinstalling the graphics drivers. They made us do this even though it is a graphics card problem and we cant read the damned screen. It's all pixelated and such. Almost unreadable.

But anyway before all is siad and done 80% of this thing will end up being brand new.

Was that Richard that was there? He is really nice, ask him about the lady with the XPS in LP and see if he says anything.

The first thing they replaced on mine FIRST XPS was the hard drive, by the time they time all was said and done they had basically replaced every part in that computer except for the picture card reader and I think that probably would have been next!

Then the second one comes and 3 times he was out here, I told my husband the next thing to go wrong with this thing I am getting another computer because I am sick to death of all this shiat! What do you know, the touchpad started screwing up. So, I called HP and now I own an all in one Touchsmart PC and could not be happier! The only reason I needed a new keyboard is because my stupid cat popped the key out with her hind claw as she jumped off the bed!

 

[Jeff]

Was that Richard that was there? He is really nice, ask him about the lady with the XPS in LP and see if he says anything.

The first thing they replaced on mine FIRST XPS was the hard drive, by the time they time all was said and done they had basically replaced every part in that computer except for the picture card reader and I think that probably would have been next!

Then the second one comes and 3 times he was out here, I told my husband the next thing to go wrong with this thing I am getting another computer because I am sick to death of all this shiat! What do you know, the touchpad started screwing up. So, I called HP and now I own an all in one Touchsmart PC and could not be happier! The only reason I needed a new keyboard is because my stupid cat popped the key out with her hind claw as she jumped off the bed!

Yep it was Richard. He used to be a COP at PAX. Nice fella until he had to get on the phone and find out they wanted him to do everything all over again that we already tried three times. He is not here yet so I am not very optimistic about seeing him today. I have a feeling Dell either sent the wrong part again or not at all or the shipment has not arrived yet.

I almost wish I did not get the fancy warrenty this time because I think I would rather have had them just send it back to the DEPOT and put it on the diagnostics bench and check out the enitre PC. They would have just replaced everything that was bad as opposed to just keep swapping parts until they find the right one.

 

[Mousebaby]

Yep it was Richard. He used to be a COP at PAX. Nice fella until he had to get on the phone and find out they wanted him to do everything all over again that we already tried three times. He is not here yet so I am not very optimistic about seeing him today. I have a feeling Dell either sent the wrong part again or not at all or the shipment has not arrived yet.

I almost wish I did not get the fancy warrenty this time because I think I would rather have had them just send it back to the DEPOT and put it on the diagnostics bench and check out the enitre PC. They would have just replaced everything that was bad as opposed to just keep swapping parts until they find the right one.

That would be great if they would do that and loan you one while they work on yours, but they don't and I need mine while they have it or I am screwed. Same thing with HP I made sure, even though I have a warranty with Verizon, that they would come and fix it here because I have to have it, sending it away is not an option. Well at least I know that if HP won't fix it or give me a new one I have Verizon to back me up and replace it up to 2500.00. That works!

 

[toppick08]

I have an HP, and find it very good....also, from experiece, they are the most durable and reliable in a dirty, dusty, work atmoshere..JMO.

Dell's, Gateway will not cut it..die within a year.

 

[Jeff]

That would be great if they would do that and loan you one while they work on yours, but they don't and I need mine while they have it or I am screwed. Same thing with HP I made sure, even though I have a warranty with Verizon, that they would come and fix it here because I have to have it, sending it away is not an option. Well at least I know that if HP won't fix it or give me a new one I have Verizon to back me up and replace it up to 2500.00. That works!

Richard just left. Laptop is back up and good to go now.

 

[Mousebaby]

Richard just left. Laptop is back up and good to go now.

So, did you ask him about the lady in LP with the XPS?

 

[Jeff]

So, did you ask him about the lady in LP with the XPS?

Yep He said he knew you.

 

[RadioPatrol]

I did this for a customer back in 01, who had an IBM laptop with a couple months left on the unit .... i went through the TS on the phone, they sent a box over night and shipped it back to them .... so it comes back a week later ... new Mobo, Proc, Ram and HD ... basically everything in the lower part of the unit ....


so when I get the think from the Airborne Express guy ... the box has a huge tire track across the box from corner to corner .... and it was no surprise when I opened the box, the LCD was shattered .... I called them right back told them what happened, got another box the next morning, shipped it back out .... the Depot Tech calls back the next day with a $500 price tag for replacing the screen ... I said sister ... check the notes Airborne drove over it shipping it back .... so a couple days later if came back ... new screen and housing ..... so in 2 weeks it had been completely been rebuilt except the keyboard and bottom housing .........