Is this home builder right? Or jerking us around?

[blizzard]

We had a house built about 3 years ago. Late last year, a storm blew a shingle off the roof, right in the middle. A few weeks later an adjacent piece blew off. I've been trying to get the homebuilder to come by and replace the damaged shingles. These are the 'architectural 35 yr shingles.
I wasn't expecting it to drag out like this, so I don't have any earlier records than an email from February this year as to how long ago I started asking this to be fixed.
Anyways, when I talked to the builder this past time, I said "I hope you understand, I'm getting a little frustrated that after all this time you still haven't gotten over here".
His response: "The damage isn't covered, the shingles are only warranted for 'normal' wear not storm damage. I was going to do this as a favor".

Is this what all builders would do? Seems like if you buy and pay for '35 yr' shingles that the builder himself touts, then his installation might be part of the warranty package.

 

[itsbob]

We had a house built about 3 years ago. Late last year, a storm blew a shingle off the roof, right in the middle. A few weeks later an adjacent piece blew off. I've been trying to get the homebuilder to come by and replace the damaged shingles. These are the 'architectural 35 yr shingles.
I wasn't expecting it to drag out like this, so I don't have any earlier records than an email from February this year as to how long ago I started asking this to be fixed.
Anyways, when I talked to the builder this past time, I said "I hope you understand, I'm getting a little frustrated that after all this time you still haven't gotten over here".
His response: "The damage isn't covered, the shingles are only warranted for 'normal' wear not storm damage. I was going to do this as a favor".

Is this what all builders would do? Seems like if you buy and pay for '35 yr' shingles that the builder himself touts, then his installation might be part of the warranty package.

I'm siding with the builder on this one, get up there and replace the shingles yourself.

 

[GWguy]

I'm siding with the builder on this one, get up there and replace the shingles yourself.

Yes and no. Any mods or fixes he does could easily void any warranty. I'd go straight to the manufacturer and ask them. Builders are notorious for doing a job, moving on and not looking back.

 

[itsbob]

Yes and no. Any mods or fixes he does could easily void any warranty. I'd go straight to the manufacturer and ask them. Builders are notorious for doing a job, moving on and not looking back.

Then hire a pro, but I agree with the builder NO warranty covers storm damage. Be like losing your brand new car in a flood and going back to Dodge for a warranty replacement.

I think he was being pretty cool offering to come back and fix it.

 

[aps45819]

Is this what all builders would do? Seems like if you buy and pay for '35 yr' shingles that the builder himself touts, then his installation might be part of the warranty package.

Yes

The shingle is warrented for 35 years not the installation.

 

[vraiblonde]

The builder should have told you right off the bat what the deal was with the warranty. Name names because he's a shyster and he sucks. To drag it on for months THEN finally tell you the warranty doesn't cover storm damage is bull####. Your homeowners insurance should cover it, but the builder should have told you that instead of letting you go all these months with missing shingles.

 

[blizzard]

but....

so when the builder says stuff like "these are the best shingles, good up to a force 3 hurricane or 100 mph winds", etc, then its okay that he didn't put that in writing.

as for the person who said, in so many words, "too bad, go up on the roof and fix it yourself". what if I am disabled? Then oh well? You are a rude person. Our etiquette has deteriorated so badly over my lifetime, and the internets make it possible for people to just get even worse.

 

[direxpgw]

Shingles

The builder should have told you right off the bat what the deal was with the warranty. Name names because he's a shyster and he sucks. To drag it on for months THEN finally tell you the warranty doesn't cover storm damage is bull####. Your homeowners insurance should cover it, but the builder should have told you that instead of letting you go all these months with missing shingles.

Are you kidding me? For all you know the builder gets inundated with petty requests like this all the time. And Yes, this is about as petty as they come. Things are gonna happen. Stuff is gonna break. Get over it. Get up there and fix it or hire someone for a few bucks to do it. Big deal. Homeowners is a waste of time. The deductible wont be worth wasting your time. Hell, if you spent half as much time actually fixing it as you did with this post it would probably be done by now. To call the builder a shyster is a joke. I suppose youd want him to come back and fix a squeeky door hinge or a leaky faucet too. The builder isnt responsible for informing you of your rights. Get a little more self sufficient.

 

[DoWhat]

3 years is a little too late to expect the builder to come out and fix it.

 

[foodcritic]

We had a house built about 3 years ago. Late last year, a storm blew a shingle off the roof, right in the middle. A few weeks later an adjacent piece blew off. I've been trying to get the homebuilder to come by and replace the damaged shingles. These are the 'architectural 35 yr shingles.
I wasn't expecting it to drag out like this, so I don't have any earlier records than an email from February this year as to how long ago I started asking this to be fixed.
Anyways, when I talked to the builder this past time, I said "I hope you understand, I'm getting a little frustrated that after all this time you still haven't gotten over here".
His response: "The damage isn't covered, the shingles are only warranted for 'normal' wear not storm damage. I was going to do this as a favor".

Is this what all builders would do? Seems like if you buy and pay for '35 yr' shingles that the builder himself touts, then his installation might be part of the warranty package.

Your just wrong. Builders warranty their work. Losing shingles in a hurricane is a homeowners insurance claim. Period end of story. What if a branch hit your roof? U expecting him to fix it

 

[chernmax]

During a storm I lost and 6x8 section of roof shingles, I found a roofer doing work with new construction properties in my area and as a side job he came over on a Saturday and fixed the whole section including bringing over replacement shingles for $125 installed. 2+ years later the roof still looks perfect. Don't skimp or delay roof repairs, It's your home and in the end you still lose!

 

[BOP]

so when the builder says stuff like "these are the best shingles, good up to a force 3 hurricane or 100 mph winds", etc, then its okay that he didn't put that in writing.

as for the person who said, in so many words, "too bad, go up on the roof and fix it yourself". what if I am disabled? Then oh well? You are a rude person. Our etiquette has deteriorated so badly over my lifetime, and the internets make it possible for people to just get even worse.

New here, ain'tcha?

 

[vraiblonde]

Are you kidding me? For all you know the builder gets inundated with petty requests like this all the time. And Yes, this is about as petty as they come. Things are gonna happen. Stuff is gonna break. Get over it. Get up there and fix it or hire someone for a few bucks to do it. Big deal. Homeowners is a waste of time. The deductible wont be worth wasting your time. Hell, if you spent half as much time actually fixing it as you did with this post it would probably be done by now. To call the builder a shyster is a joke. I suppose youd want him to come back and fix a squeeky door hinge or a leaky faucet too. The builder isnt responsible for informing you of your rights. Get a little more self sufficient.

Clearly reading is not your forte. Let's take it sentence by sentence:

The builder should have told you right off the bat what the deal was with the warranty.

To drag it on for months THEN finally tell you the warranty doesn't cover storm damage is bull####.

Your homeowners insurance should cover it, but the builder should have told you that instead of letting you go all these months with missing shingles.

Nowhere in my post did I say that the builder should be responsible for replacing the shingles.

My suggestion was that the builder should have told OP back in Feb or whenever he made the first call that the warranty does not cover shingle replacement from storm damage. If the builder wanted to be nice about it, he could have also told OP that his homeowners insurance would most likely cover it and he should call them. And for extra credit he could have urged OP to get the problem taken care of right away, as missing shingles can cause all sorts of expensive damage to a home.

As it stands, based on what OP has posted, the builder dicked him around for months, apparently indicating that he would come out and fix it "as a favor", then neglected to do so.

Oh, and good morning to you.

 

[vince77]

I sure as hell wouldn"t file an insurance claim over a few missing shingles....and I wouldn't have waited months for the builder to do/not do anything....sounds like a 250 dollar job at most

 

[itsbob]

so when the builder says stuff like "these are the best shingles, good up to a force 3 hurricane or 100 mph winds", etc, then its okay that he didn't put that in writing.

as for the person who said, in so many words, "too bad, go up on the roof and fix it yourself". what if I am disabled? Then oh well? You are a rude person. Our etiquette has deteriorated so badly over my lifetime, and the internets make it possible for people to just get even worse.

Thank you,I thought I was losing my touch.


My self esteem has been restored.

 

[libertytyranny]

Thank you,I thought I was losing my touch.


My self esteem has been restored.

Back in the running for forum jerk

 

[blizzard]

Wow

Yes, I am new here. But I wasn't born yesterday. So the general consensus is that the builder, who is responsible for seeing to it that the shingles are installed properly, can walk away from what seems to be a bad installation.

Caveat emptor

for those that don't know what this means, it can be interpreted to:

'don't trust a man's word, get it in writing, and don't feed the forum trolls'

any contractor recommendations for a roofing repair job?

 

[DoWhat]

Yes, I am new here. But I wasn't born yesterday. So the general consensus is that the builder, who is responsible for seeing to it that the shingles are installed properly, can walk away from what seems to be a bad installation.

Caveat emptor

for those that don't know what this means, it can be interpreted to:

'don't trust a man's word, get it in writing, and don't feed the forum trolls'

any contractor recommendations for a roofing repair job?

You had the roof for 3 F'in years.
Get over it and fix it.

 

[Commune]

Yes, I am new here. But I wasn't born yesterday. So the general consensus is that the builder, who is responsible for seeing to it that the shingles are installed properly, can walk away from what seems to be a bad installation.

Caveat emptor

for those that don't know what this means, it can be interpreted to:

'don't trust a man's word, get it in writing, and don't feed the forum trolls'

any contractor recommendations for a roofing repair job?

I'm glad this seemed to get the right responses. I work in construction and I'm ticked off every time I see some crap like this. Properly installed shingles will still come up in strong winds. I can't believe you've waited damn near 6 months to fix a shingle or two. Either get up and do it yourself or hire someone. All that ####e about 'getting it in writing' etc is a bunch of drivel. Sooner or later you have to realize that it's your house and you have to take responsibility for taking care of it. Your auto warranty isn't going to cover your car door getting keyed/scratched up... that's just a fact of life. Sounds like you're living in a dream world and/or your lazy.

Maybe the builder should have told you sooner to get a roofer to take care of it yourself. That's his only fault... maybe.

 

[vraiblonde]

You had the roof for 3 F'in years.
Get over it and fix it.

Is that how long roofs usually last, three years?