In defense of Lowe's - and I've made my complaint on this thread - is when it comes to CERTAIN things, they've been great - and their competitors either cannot provide what they provide - or don't HAVE what they provide.
We've bought almost all of our major appliances through them over the years. With discounts, sales and deals - we've comparison shopped and nobody beats them when all tolled up. And they deliver and install and haul away old appliances. I needed a good pair of pruning shears the other day - went to other places first - they didn't - have - ANY. Lowe's had several different kinds. Lowe's carries pool supplies - and I buy the ones that are better than the other ones I can find. They have parts I can't find anywhere else. Their hardware area is - extensive. My wife prefers their lighting department and I know I can always get exactly the right bulb or cleaning item or refrigerator filter.
In a pinch, any contractor working on our house - when they need something quick - like, within an hour - Lowe's has it. That's their draw. They HAVE it. It's why I often shop at BJ's - or Harris Teeter - or Wal-Mart - because all things taken together, when I want sugar-free strawberry banana jello or dried pineapple or 96% lean ground beef - I know they will have it. The smaller stores - well the best they can do sometimes is say "we can order it for you". And hell, I can do that. We were in Lowe's in Virginia once when we held a family outing and we needed extra foldable tables and chairs - and they had plenty.
What do I NOT like about Lowe's? Customer support. Anyone under 30 I ask help from - if I can FIND them - usually they don't know crap about anything. Another? LINES, especially during the pandemic, but ESPECIALLY the garden area, which I've stopped shopping at UNLESS I can't get it elsewhere or I am savvy enough to get it when I know no one else is shopping there (rainy cold days, early, late). I have totally walked out of that place because lines are ridiculous. The self-serve usually functions as an express lane - but not any more.
Small stores? If the guy in front of you has a few hundred items - and you have a light bulb? Good luck - they have ONE register running. And they won't open the other one, just for YOU.
And it's not as though big box stores don't - fail. My dad used to shop at Hechinger's near his house. Once they were everywhere around DC. They've been gone twenty years. It happens. I was watching an old movie that referenced "Circuit City". Remember them? Lousy service, poor management - and Best Buy beat them.