Pegster710
The Pegster
Chasey_Lane said:
I told them if it was over $250.00 to repair it, I didn't want to do it, just bring it back to me; I had a friend who'd look at it.
Mark's Telethon Electronics
- Thread starter MikeyBash
- Start date
I told them if it was over $250.00 to repair it, I didn't want to do it, just bring it back to me; I had a friend who'd look at it.
She meant to say "under".Chasey_Lane said:
Oz is right about the BBB - it's not the organization most people think it is so don't waste any time trying to get them to mediate a consumer complaint.
Okay - as in if the repair was over $250, don't do it and give the TV back so you could take it to your friend.Pegster710 said:I told them if it was over $250.00 to repair it, I didn't want to do it, just bring it back to me; I had a friend who'd look at it.
Anyway, we knew what you meant.
mrweb
Iron City
vraiblonde said:
The BBB isn't what most people think they are. They are understaffed and don't have the funding to mediate their way out of a paper bag. Try the Maryland Consumer Protection Division. You may get better results.
http://www.oag.state.md.us/Consumer/index.htm
Bogart
New Member
I would have told them to take it back to their store and take their parts back out to save the repair cost and the second delivery fee.Pegster710 said:EXACT same thing happened to me! I had them pick up my 54" Big Screen TV for repair - told them if it was over $250.00 to repair it, I didn't want to do it, just bring it back to me; I had a friend who'd look at it.
Well, they repaired it without my authorization - the bill was $500.00, which included pick-up and delivery - they charged $75.00 to pick it up and $75.00 to return it, without letting us know ahead of time!! And we had to help load and unload!!! I could have handled ONE $75.00 fee for pick-up and delivery, but both ways? I live on Chancellors Run Road! Less than 5 miles from them!
I ended up having to pay it because they were going to keep the TV and resell it - to recoup their losses... HAH!! Plus, they only offered a 30 day guarantee on their work! Robbery!
They were rude and unprofessional - they think they have you over a barrel because they are the only repair shop in the area. I will NEVER take anything there again - nor will I recommend them to anyone! They were awful!
That may be, but I was referring to the fact that they don't even operate as an advocate of the consumer. It doesn't matter if you've screwed every Grannie in America out of her life savings - if you have the money to pay their membership fees, you can put that BBB Seal of Approval on your advertising because you are a member in good standing.mrweb said:
They've sent us literature trying to solicit our business as a member many times - a true consumer organization doesn't do that.
MikeyBash
New Member
I haven’t been on for a few days so i want to respond to several posts at once.
Vraiblonde: physical violence is tempting, but have you seen the guy? He’s huge
Chasey lane: i didn’t sign anything but the check and the ticket when i picked it up
Railroad: not only is he staying in business, he seems to be thriving. One day i was there he got out of a brand-new yellow mustang. The next day, he was driving a brand new crew cab 4x4 truck (yellow of course).
Bailydog: as ray charles was told by his mother, “scratch a liar, find a thief”
Oz: i admire you for being the only person to stick up for this guy, but i think your mostly wrong.
First of all, the fact that he’s stayed in business doesn’t prove he’s doing a good job. Like some other people, i did business with him in the past without these problems. He may be in trouble and trying to squeeze money out of customers like me, which is a recipe for failure. And what’s with all the redskins stuff all over the walls? Does paying athletes to sign autographs sell hardware?
You’re probably right about the insurance (warranty) work, especially on car stereos. And maybe satellite systems. But of course, he loses money on warranty work on the used stuff he sells. But the market for used tvs will probably stay strong as long as the market keeps changing so fast and people trade up.
Labor rates are indeed high, which is why it’s often cheaper to buy a new dvd or vcr rather than get an old one fixed. I’ve had vcrs and dvds fixed at mark’s for about $50, which i assumed would be about what it would cost to fix the gamecube, which is really a dvd with some graphic chips and stuff. Btw, the problem with mine was entirely in the dvd mechanism.
But $85 doesn’t seem wildly out of line to me, and i believe it cost them that much in labor to fix it. My problem is that they never told me it would cost that much, but i was even willing to put up with that! When i walked into the store, i had my checkbook out to write an $85 check, and i just pointed out as an aside that if i’d know it would be that much, i would have bought a new one. That’s when mark got mad and tried to tell me that i’d been given an estimate and agreed to that price. That was a flat-out lie! I wasn’t looking for a fight, but he was trying to tell me he’d done something he hadn’t, and that pissed me off. So then, when he offered to let me decline the “estimate” right then, i said “sure”, and he told me that he was keeping my games. The whole thing was avoidable if he’d said, “yes sir, these things are expensive to repair, but we saved you a few bucks. I’m sorry you didn’t get an estimate, but that’s what these things cost to fix. If he’d said that, i would have paid and walked out and saved my rants for another forum.
Bogart, i took the gamecube for repair as a last resort. We bought one new and that broke, so we bought another for $50 at a pawn shop and that broke too. Each lasted about a year. We searched ebay, and couldn’t find one for less than about $70, so i figured i could get one fixed for less than that.
Oh, one more thing...i didn’t complain to the bbb because i want anything as restitution. I just wanted to go on record as a customer who was cheated by an unscrupulous businessman.
Vraiblonde: physical violence is tempting, but have you seen the guy? He’s huge
Chasey lane: i didn’t sign anything but the check and the ticket when i picked it up
Railroad: not only is he staying in business, he seems to be thriving. One day i was there he got out of a brand-new yellow mustang. The next day, he was driving a brand new crew cab 4x4 truck (yellow of course).
Bailydog: as ray charles was told by his mother, “scratch a liar, find a thief”
Oz: i admire you for being the only person to stick up for this guy, but i think your mostly wrong.
First of all, the fact that he’s stayed in business doesn’t prove he’s doing a good job. Like some other people, i did business with him in the past without these problems. He may be in trouble and trying to squeeze money out of customers like me, which is a recipe for failure. And what’s with all the redskins stuff all over the walls? Does paying athletes to sign autographs sell hardware?
You’re probably right about the insurance (warranty) work, especially on car stereos. And maybe satellite systems. But of course, he loses money on warranty work on the used stuff he sells. But the market for used tvs will probably stay strong as long as the market keeps changing so fast and people trade up.
Labor rates are indeed high, which is why it’s often cheaper to buy a new dvd or vcr rather than get an old one fixed. I’ve had vcrs and dvds fixed at mark’s for about $50, which i assumed would be about what it would cost to fix the gamecube, which is really a dvd with some graphic chips and stuff. Btw, the problem with mine was entirely in the dvd mechanism.
But $85 doesn’t seem wildly out of line to me, and i believe it cost them that much in labor to fix it. My problem is that they never told me it would cost that much, but i was even willing to put up with that! When i walked into the store, i had my checkbook out to write an $85 check, and i just pointed out as an aside that if i’d know it would be that much, i would have bought a new one. That’s when mark got mad and tried to tell me that i’d been given an estimate and agreed to that price. That was a flat-out lie! I wasn’t looking for a fight, but he was trying to tell me he’d done something he hadn’t, and that pissed me off. So then, when he offered to let me decline the “estimate” right then, i said “sure”, and he told me that he was keeping my games. The whole thing was avoidable if he’d said, “yes sir, these things are expensive to repair, but we saved you a few bucks. I’m sorry you didn’t get an estimate, but that’s what these things cost to fix. If he’d said that, i would have paid and walked out and saved my rants for another forum.
Bogart, i took the gamecube for repair as a last resort. We bought one new and that broke, so we bought another for $50 at a pawn shop and that broke too. Each lasted about a year. We searched ebay, and couldn’t find one for less than about $70, so i figured i could get one fixed for less than that.
Oh, one more thing...i didn’t complain to the bbb because i want anything as restitution. I just wanted to go on record as a customer who was cheated by an unscrupulous businessman.
D
dems4me
Guest
I too have had terrible experience with Mark's electronics... they bilked me out of 900.00 and change... they are a complete ripoff unit. I will never have them do any repairs again!
What, you couldn't get your projection TV going by yourself?dems4me said:I too have had terrible experience with Mark's electronics... they bilked me out of 900.00 and change... they are a complete ripoff unit. I will never have them do any repairs again!
you, Mr. King...
Oz
You're all F'in Mad...
MikeyBash said:
I really wasn't taking up for the store. These stories show up here every so often about electronics or TV repair. I don't think he overcharged you. From your description of events, I'm disappointed that you weren't treated better. Especially after now learning that you are a repeat customer.
C
czygvtwkr
Guest
He could legally have kept the game cube but not the games
MikeyBash
New Member
i don't think he had a right to keep any of it since i never transferred ownership to him. he could hold it as a lien against the $85 charge, but he would have no right to sell it unless he got a court to enter a judgement agast me. i'm not a lawyer, but i don't think anyone is allowed to seize property from you without due process.
D
dems4me
Guest
No... I bought the right fluids and replaced the fluids correctly, there was a pin hole leak that fried the mother board below -- technically it just needed to sodder a bus onto the board but they insisted on replacing the entire board and redoing all three tubes... of which - one of them I never touched and he insisted out right that I had and called me a liar and then found things here and there that had nothing to do with anything that they insisted on fixing... so 900 something dollars later and a bunch of bs arguments with them it got fixed. I should have just fixed it myself and sodered the new piece onto the board for 50.00 or gone to radio Shack and had them do it. My estimate was 45.00 -- somehow my 45.00 estimate at the shop turned into 900+ over a two week period and accusing me of things I didn't do. I paid it but just made a big "NEVER AGAIN" note to self. Also, I heard from friends their bad experiences there as well so that just reaffirmed it.
BTW whoever sent me the redsquares for posting in here -- please adhere to some advice -- if you are going to go through all the trouble to redflame and scorch my power points... can you at least proof or spellcheck your daymn comment - the effn't crap's barely legible?
"In your case, I'm sur Maek saw you coming!! :lol" "e""
BTW whoever sent me the redsquares for posting in here -- please adhere to some advice -- if you are going to go through all the trouble to redflame and scorch my power points... can you at least proof or spellcheck your daymn comment - the effn't crap's barely legible?
"In your case, I'm sur Maek saw you coming!! :lol" "e""
Roy
New Member
It never fails.dems4me said:No... I bought the right fluids and replaced the fluids correctly, there was a pin hole leak that fried the mother board below -- technically it just needed to sodder a bus onto the board but they insisted on replacing the entire board and redoing all three tubes... of which - one of them I never touched and he insisted out right that I had and called me a liar and then found things here and there that had nothing to do with anything that they insisted on fixing... so 900 something dollars later and a bunch of bs arguments with them it got fixed. I should have just fixed it myself and sodered the new piece onto the board for 50.00 or gone to radio Shack and had them do it. My estimate was 45.00 -- somehow my 45.00 estimate at the shop turned into 900+ over a two week period and accusing me of things I didn't do. I paid it but just made a big "NEVER AGAIN" note to self. Also, I heard from friends their bad experiences there as well so that just reaffirmed it.
BTW whoever sent me the redsquares for posting in here -- please adhere to some advice -- if you are going to go through all the trouble to redflame and scorch my power points... can you at least proof or spellcheck your daymn comment - the effn't crap's barely legible?
"In your case, I'm sur Maek saw you coming!! :lol" "e""
D
dems4me
Guest
Roy said:
A little defensive?
It WAS you!!!!
Another Mark's Nightmare
A friend asked me to post his expereince in regards to Mark's after recently contacting him for service.
The American Legion in Ridge has a 53" big screen TV. A week ago Friday it was zapped by lightening during a storm. Last week the bar manager called Mark's to set up a service call. Mark informed him that he would not service this TV from the Legion due to an outstanding debt. The bar manager then contacted the treasurer to see what this outstanding bill was for. The treasurer says that per the records they have never used Mark's to repair anything at the Legion and that on a personal level, Mark's owes the treasurer $125.00.
So the next day the acting commander contacts Mark's to further inquire and set up a service appt. He was told that they would not pick up a TV larger than 52" inches that they would have to bring it to the store themselves and that he would not work on the TV at all until the outstanding debt of $35.00 from a failed delivery order from Donna Marie's carry out placed last summer was paid for.
The acting commander was confused and then began to question as to why a bill from Donna Marie's would have anything to do with a TV repair. He also interated that the American Legion as an organization had never contracted with Donna Marie's for food or catering services.
Mark's reply was that Donna Marie was his girlfriend and that last summer a former bartender and a few bar customers had placed an order for delivery that was refused once the order was delivered. Mark did state that it took almost two hours for the delivery to arrive as he was the delivery driver. The people that placed the food oder apparently refused the order because it was not only not a correct order but it took two hours so they made other food plans as they figured that Donna Marie's was not going to show up.
The end result is that Mark is holding a non profit organization responsible for an unpaid order that was made by an employee and patrons one year ago to a business that has since gone belly up.
It leaves me to only conclude that if the two hours late incorrect order had been paid for than maybe Donna Marie and Mark might have been able to pay the rent. Overall it is just bad business in my opinion and in the end will be Mar'ks loss.
A friend asked me to post his expereince in regards to Mark's after recently contacting him for service.
The American Legion in Ridge has a 53" big screen TV. A week ago Friday it was zapped by lightening during a storm. Last week the bar manager called Mark's to set up a service call. Mark informed him that he would not service this TV from the Legion due to an outstanding debt. The bar manager then contacted the treasurer to see what this outstanding bill was for. The treasurer says that per the records they have never used Mark's to repair anything at the Legion and that on a personal level, Mark's owes the treasurer $125.00.
So the next day the acting commander contacts Mark's to further inquire and set up a service appt. He was told that they would not pick up a TV larger than 52" inches that they would have to bring it to the store themselves and that he would not work on the TV at all until the outstanding debt of $35.00 from a failed delivery order from Donna Marie's carry out placed last summer was paid for.
The acting commander was confused and then began to question as to why a bill from Donna Marie's would have anything to do with a TV repair. He also interated that the American Legion as an organization had never contracted with Donna Marie's for food or catering services.
Mark's reply was that Donna Marie was his girlfriend and that last summer a former bartender and a few bar customers had placed an order for delivery that was refused once the order was delivered. Mark did state that it took almost two hours for the delivery to arrive as he was the delivery driver. The people that placed the food oder apparently refused the order because it was not only not a correct order but it took two hours so they made other food plans as they figured that Donna Marie's was not going to show up.
The end result is that Mark is holding a non profit organization responsible for an unpaid order that was made by an employee and patrons one year ago to a business that has since gone belly up.
It leaves me to only conclude that if the two hours late incorrect order had been paid for than maybe Donna Marie and Mark might have been able to pay the rent. Overall it is just bad business in my opinion and in the end will be Mar'ks loss.
