SG, Apr 05 08:02 pm (EDT):
I've been emailing about this all week. I want a refund! Please.
* Angelique, Apr 06 03:25 am (EDT):
Dear Valued Customers,
Thank you for writing in. Always here to help.
I am very sorry about this inconvenience. Please be informed that I have already contacted our warehouse and fulfillment and we are working hand and hand and 24/7 to expedite the process/shipping. We are doing our best to provide you the best resolution to resolve your issue. Again, I want to thank you for your outstanding cooperation. As soon as the vendor replies to our sent message. We'll keep you posted right away. Thanks.
If there is anything further I can do to assist you please let me know. At Nomorerack, customer satisfaction is our main goal.
Regards,
* Angelique with Customer Care
Nomorerack - Everything you love for less
SG, Sat, Apr 6, 2013 at 8:27 AM
The best resolution is to give me a refund!
* Angelique, Apr 06 10:14 am (EDT):
Hello SG,
Thank you for writing in. Always here to help.
We already made contact to our vendor since I have seen here that it is not delivered yet. So we need feedback from our Vendor and already posted a complaint regarding this matter. Someone will keep in touch with you within 3-5 business days
If there is anything further I can do to assist you please let me know. At Nomorerack, customer satisfaction is our main goal.
Regards,
* Angelique with Customer Care
Nomorerack - Everything you love for less
SG, Sat, Apr 6, 2013 at 10:23 AM
There are people complaining all over Facebook. I'm still waiting in mine to be shipped yet this is still being advertised. I will be calling to speak to a manager if I am not offered a refund or offered for it to be shipped today. Quit advertising orders that you cannot fulfill!
* Angelique, Apr 06 10:33 am (EDT):
Hello SG,
Thank you for writing in. Always here to help.
We already made contact to our vendor since I have seen here that it is not delivered yet. So we need feedback from our Vendor and already posted a complaint regarding this matter. Someone will keep in touch with you within 3-5 business days
If there is anything further I can do to assist you please let me know. At Nomorerack, customer satisfaction is our main goal.
Regards,
* Angelique with Customer Care
Nomorerack - Everything you love for less
SG, Apr 09 08:21 am (EDT):
I'm still waiting on an answer...
* Angelique, Apr 09 09:15 am (EDT):
Hello Toni,
Thank you for writing in. Always here to help.
I do apologize for the inconvenience. The item is actually not backlogged; our supplier has hundreds of thousands in stock. The delay in shipping is due to the overwhelming amount of sales we received, but rest assured our team is working around the clock and shipping thousands out daily. You should receive tracking information in the next 3 days. Thank you for your patience! So sorry about this, and I can assure you this is not the norm at all. Typically items ship extremely fast.
Furthermore, we have also issued $5.00 store credits on your Nomorerack account for the inconvenience. Kindly login and verify that this credit is visible on your end.
If there is anything further I can do to assist you please let me know. At Nomorerack, customer satisfaction is our main goal.
Regards,
* Angelique with Customer Care
Nomorerack - Everything you love for less
SG Apr 11 07:19 pm (EDT):
I want a refund. I'm sick of being given the runaround.
* Angelique, Apr 11 08:25 pm (EDT):
Dear Valued Customer,
Thank you for writing in. Always here to help.
Hi, We have gone ahead and issued you an in-store credit worth of $30.00 for the (12-Pack: Women's Long Cotton Camisole Tank Tops - Assorted Colors) as a form of refund, Kindly login and verify that this credit is visible on your end. We apologize for any inconvenience this may have
If there is anything further I can do to assist you please let me know. At Nomorerack, customer satisfaction is our main goal.
Regards,
* Angelique with Customer Care
Nomorerack - Everything you love for less
SG, Thu, Apr 11, 2013 at 8:38 PM
I have no interest in doing business with you again. I am filing a report with the Better Business Bureau. I want the refund submitted to my Visa card.
* Angelique, Apr 12 10:43 am (EDT):
Dear Valued Customer,
Thank you for writing in. Always here to help.
Upon reviewing you account your refund was already in process which is $30.00. Kindly allow your financial institution to post the funds in accordance to their applicable standard posting time which may take up to a maximum of 5-7 business days.
If there is anything further I can do to assist you please let me know. At Nomorerack, customer satisfaction is our main goal.
Regards,
Regards,
* Angelique with Customer Care
Nomorerack - Everything you love for less
After getting sick of dealing with the robots, I finally called in and stayed on hold for over 20 minutes. That was on 4/12. I should have done it earlier, but I hate waiting on hold. I have a whole other trail of emails that is almost identical as this one with Racael, Catherine, and Steph from the 2 weeks prior. My guess is that they are definitely robo-emails.
This is what I received on Monday 4/15:
Order shipped!
Dear Toni,
Thank you for shopping with nomorerack!
Order number 5906084 has been shipped and is on its way to you!
Your Tracking ID is 61292700619132790709. You can view the status of your shipment at:
https://www.fedex.com/fedextrack/?tracknumbers=61292700619132790709&cntry_code=us
Please note, Tracking normally takes 2 to 3 working days before details are updated and available online.
At nomorerack™, the only thing more important than delivering amazing, in-demand products at deeply discounted prices is outstanding customer service. We make it our priority to go above and beyond for our customers, and we know how important it is for you to receive your items as quickly as possible. We aim to under promise and over deliver, and ask that you allow 10-14 working days for delivery. Although, often times, items ship much faster than this.
And the FedEx link states:
Anticipated ship date :
Mon 4/01/2013 4:41 pm
NILES, ILUS
