3CATSAILOR
Well-Known Member
I had to take back the BJ King mattress. It had too many pressure points throughout the back and shoulders. Even had the problem trying to sleep on my side. I am not heavy or out of shape. The BJ mattress says 100% money back guarantee. I talked to the manager and I had to return it myself. No problem. They would not come and get it. I didn't mind though. I returned it. Besides more of the exact same thing (BJ King) that I had a problem with, the only thing they had left was a King Sealy Posturepedic in "sealed plastic wrapper. Two left of the Sealy in King. The Asst. Manager said the Sealy cost more. I paid the difference. At that point I was just glad to get something that doesn't jab me in the back every night. I noticed it looked smaller when switching it out from the BJ King to the Sealy King in the sealed wrapper. I checked again with the wrapping paper. It clearly said "KING" mattress. I got it home. Put it on the bed. It was nearly two feet narrow than what it should be. I called the Asst. Manager. He pawned me off on another employee. I told her about the problem as well. She said she would check it out and get back in touch with me in 20 minutes. She never did. I called countless times. I was put on hold several times and then "accidently" hung up on twice. I drove back to the store again, over a half hour drive each way. I brought my own measuring tape this time.
They said we are showing another King Sealy in the wrapper. I said I saw it there. It is NOT a KING. It is a QUEEEN in a KING wrapper from Sealy. The same as what already happened to me. I told them you guys are actively selling Queen mattresses to customers as if they are KIng. They ignored me. A employee took the mattress cart back to the mattresses and asked me to follow him. I did. Again, he looked for the SAME Queen Sealy in a KING plastic sealed wrap. I told them several times they should take the other Queen in a King wrap off of the display since it falsely identifies what it is. They ignored me again. I measured it for him as I did wth the other employee. I showed two employees now it was a QUEEN. Not a KING. I told the Asst. Manager from the beginning. It is like he ignored me or didn't know what to do. If all of this isn't bad enough, one of their employees let the cat out of the bag and said the "same" problem happened with other mattress products they have had. It appears this is an ongoing, continuous problem.
Meanwhile, I am forced to sleep on a Queen when I paid extra money for a Sealy King. Hopefully this has a positive ending and the BJ management will work to resolve the issue to their customer's satisfication........... To be continued....................
They said we are showing another King Sealy in the wrapper. I said I saw it there. It is NOT a KING. It is a QUEEEN in a KING wrapper from Sealy. The same as what already happened to me. I told them you guys are actively selling Queen mattresses to customers as if they are KIng. They ignored me. A employee took the mattress cart back to the mattresses and asked me to follow him. I did. Again, he looked for the SAME Queen Sealy in a KING plastic sealed wrap. I told them several times they should take the other Queen in a King wrap off of the display since it falsely identifies what it is. They ignored me again. I measured it for him as I did wth the other employee. I showed two employees now it was a QUEEN. Not a KING. I told the Asst. Manager from the beginning. It is like he ignored me or didn't know what to do. If all of this isn't bad enough, one of their employees let the cat out of the bag and said the "same" problem happened with other mattress products they have had. It appears this is an ongoing, continuous problem.
Meanwhile, I am forced to sleep on a Queen when I paid extra money for a Sealy King. Hopefully this has a positive ending and the BJ management will work to resolve the issue to their customer's satisfication........... To be continued....................
