pixiegirl
Cleopatra Jones
For the dog's itchy skin the employee ideally would have said, "Look at these shampoos..." (first pushing the store brand), then would have suggested a diet change, "Perhaps you would like to move to a food that includes Omega-3s..." (for which the store probably also has their own brand, or one they sponsor). So I'd say the fault there is a shoddy employee, because if the company allowed everyone to be that way the company would look stupid - not to mention they would lose a lot of money not promoting their in-house brands.
I agree and will also add, it's a chain retailer and NOT a specialty store. I think a PETCO would be the last place I'd go for advice on my pet.