Stencil House has moved to Wildewood. Mechanicsville is pretty centrally located. The kid's room is a nice idea, but you'd have to have someone monitoring it at all times, or else the moms may as well stay home. That's an extra employee to pay who may be spending time doing nothing.michellecrops said:There is a lot of work involved, so good luck, I do think that would be a good area, close to Waldorf, but yet far enough away. Your competition would be Stencil House Stamps in Hollywood and Scrappin By The Bay in Prince Frederick, the Apple Basket now sells a small selection of scrapbooking supplies also. Do you have a location in mind?
.krankykrab said:
michellecrops said:Their hours: they are closed on Mondays,,,,, sunday only open 12 to 4, they used to be open on Sunday until at least 5 or 6 pm, rules and conditions : like their little key chain tag, you have to pay for that , okay fine, but if you come in the store without your key chain and drop 70 or 80 dollars in there, they will not punch your card even if you have your receipt the next time you come in. Something else I don't like, how you have to give them your name and they keep track of everything you buy from them. Why do they need to do that? They can look and see I have spent way over the allotted on my key ring but I can't get my punches?krankykrab said:
It feels like Big Brother watching you by keeping a tally on what you buy. I don't know if it is the way they keep inventory or not, but if it is, there are other ways to keep inventory than that.
I have spent alot of time and money in that store, and when I go in some times there are 2 to 3 people in there, not ONE time has anyone asked me do I need some help? Are you looking for something special? Explained how to use in item, they have never said hello. I'm not trying to be pissy about this, but I think they could work on their customer skills. Also last complaint.......... the new store is way TOO HOT!!!! I asked them about it and they said the dry cleaners next door is causing all the heat,, I can't stand being in there when you have sweat pouring down your back, I hope they can do something about it. okay you asked,,, sorry
krankykrab said:Their hours: they are closed on Mondays,,,,, sunday only open 12 to 4, they used to be open on Sunday until at least 5 or 6 pm, rules and conditions : like their little key chain tag, you have to pay for that , okay fine, but if you come in the store without your key chain and drop 70 or 80 dollars in there, they will not punch your card even if you have your receipt the next time you come in. Something else I don't like, how you have to give them your name and they keep track of everything you buy from them. Why do they need to do that? They can look and see I have spent way over the allotted on my key ring but I can't get my punches?
It feels like Big Brother watching you by keeping a tally on what you buy. I don't know if it is the way they keep inventory or not, but if it is, there are other ways to keep inventory than that.
I have spent alot of time and money in that store, and when I go in some times there are 2 to 3 people in there, not ONE time has anyone asked me do I need some help? Are you looking for something special? Explained how to use in item, they have never said hello. I'm not trying to be pissy about this, but I think they could work on their customer skills. Also last complaint.......... the new store is way TOO HOT!!!! I asked them about it and they said the dry cleaners next door is causing all the heat,, I can't stand being in there when you have sweat pouring down your back, I hope they can do something about it. okay you asked,,, sorry
I am really sorry to hear you feel Stencil House Stamps has bad customer service..... I know I try to be friendly, helpful, demo products and answer ANY questions every day..... My name is Kim and I would love to hear you suggestions on how to make our service better..... We have been VERY busy with our move but never Intentionally ignored anyone.... I am there Tues- Friday 9:30-4...... I understand your concerns about the temperature, we have been working with the management for weeks trying to get the ac fixed, about the key tag program-it is optional... But we like the idea that people will earn free merchandise....... about not bringing receipts back...... it is unfortunate that we can not do that anymore.... I do respect your opinion.... About phone number etc, you do have the option of not giving it but the data screen allows us to send emails etc..... Again, I am deeply interested in hearing your suggestions on how we can make it better...... Our hours have expanded from Tues - Friday staying open util 7 rather than 5.... I don't feel Scrappin by the Bay has near the selection we do.... although it is also a very nice store. I was so concerned when your email arrived on the counter today , I registered on Southern MD.com just to reply.......Kim Skrankykrab said:I think ANYONE who opened a Scrapbooking store will do great! There really isn't anywhere to go. Stencil House Stamps, well they are okay, but their hours suck, and I hate to say this ( I really do) they are NOT customer friendly! They should be doing everything to get my scrapbooking dollar, but instead the have so many rules and conditions with everything they offer. I still go there because they are the only one close, but if an another opened up, I would definally go! I have been to Scrappin By The Bay in Prince Frederick, they have a wonderful store, it is more geared to scrapbooking, not stamps. Apple Basket has NOTHING! I'm sick of Micheals, but they are going to opening an AC MOORE, in waldorf soon
If you do open a store, remember, it is your customers who are spending their money in your store don't treat us like you are doing us a favor by taking it. I wish you all the luck, and I will be looking out for your store!
