black dog
Free America
#1, you're not my customer. You are a person who uses my FREE service, and then bitches and cries about it.
Isn't he a PREMO member? Doesn't that mean he pays you money for a service on this site? Doesn't that make him a customer? Maybe not a large portion of your "customer base" but a customer none the less.
Its a hard topic to grasp for some.....