Technical Service BS

ftcret

ftcret

New Member
A large motor vehicle company has published a Service Bulletin for a problem that happens intermittently on a few different models of the line, my vehicle exhibits EXACTLY the symptoms in the bulletin. The local dealer and service center say they can't do anything about it unless they can verify the intermittent problem. Do these people think I scour the interwebs looking for an issue for them to contend with? Do they understand what intermittent means? I didn't make up the TSB, obviously the company has identified the problem (hence the TSB), there is a cure, I guess the trick is to get the Service manager to actually COME OUT of the office to deal with the issue instead of sending a lackey. I dropped an email to Henry, hopefully that will be sufficient to get some movement. Those 'foreign' brands are starting to look good all because of Shiitey customer service. Dang it all, I hate being small minded but sometimes it cannot be helped.
 
ftcret

ftcret

New Member
Oh yeah, incase any of you others have similar problem the following applies just type it into your search bar ; TSB 11-5-6
or this
HTML: 
way2evil.com/tsb/tsb11-05-06.pdf
 
glhs837

glhs837

Power with Control
They should have what Dodge called a "Co-Pilot", a device that they plug in and leave in, it monitors the systems as you drive and can catch those intermittent. But its pricey and they usually wont use it unless the regional guy tells them to do so. Be a squeaky, but nice, wheel. Explain that you cannot duplicate the symptoms, but its happening.
 
ftcret

ftcret

New Member
glhs837 said:
. Explain that you cannot duplicate the symptoms, but its happening.
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Did that. Waiting for response from corporate and local honchos - Don't want to go to Atty. General or whatever entity is charged with looking out for us lowly consumers but will if I have to - Jeezus I sound like Clem...:jameo:
 
glhs837

glhs837

Power with Control
Nah, when I first got my Neon, had an issue with the throttle. Intermittent, PITA. After three tries, no response, I initiated a Lemon Law letter. Was about 4 days later, holy hell broke loose. I think maybe Bush didn't call, but suddenly Dodge couldnt do enough to fix things, the MD States Atty was on the horn, it blew me away.

I then freaked them back out by NOT acting like Clem. Told them I wasnt mad as hell, wasnt trying to be a weinie, but I really needed the car fixed. And it was, within three days.
 
ftcret

ftcret

New Member
glhs837 said:
Nah, when I first got my Neon, had an issue with the throttle. Intermittent, PITA. After three tries, no response, I initiated a Lemon Law letter. Was about 4 days later, holy hell broke loose. I think maybe Bush didn't call, but suddenly Dodge couldnt do enough to fix things, the MD States Atty was on the horn, it blew me away.

I then freaked them back out by NOT acting like Clem. Told them I wasnt mad as hell, wasnt trying to be a weinie, but I really needed the car fixed. And it was, within three days.
Click to expand...

I totally get the whole not acting the a$$ part - I just left the dealership instead of going nose to nose - nothing comes from that but getting nose hairs intertwined. Not a pretty sight.
 
huntr1

huntr1

.
ftcret said:
(rhetorical question)
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Nevermind, I won't try to help you.

You see, I do not follow links that do not go to a source I know and trust from my work computer, and a website of "way2evil" does not fall under the heading of "trustworthy that it is SFW" without me verifying it from a non-work computer.
 
dave1959

dave1959

Active Member
Not trying to side with the OEM's but they have to be able to verify the problem. Just because you think thats the problem does not make it so. That tsb is a very involved techincal repair not just a quick fix.
 
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ftcret

ftcret

New Member
dave1959 said:
Not trying to side with the OEM's but they have to be able to verify the problem. Just because you think thats the problem does not make it so. That tsb is a very involved techincal repair not just a quick fix.
Click to expand...

Hardly a technically challenging procedure - if you have the equipment and knowledge to remove the plate and ball and reassemble. The labor involved is rated at 3 hours by the manufacturer. I understand the desire to 'verify' but if they drive the vehicle for a period of 48 hours with stop and go it MAY occur or it may wait until the first stop and go after it is returned to me. Intermittent is really just that. The main beef is the lack of customer service. I was told by the counter via the Mgr. 'We wont touch it until it is verified.' No explanation of how we may go about that, what thepossible remedies may be, nothing to indicate that this CUSTOMER matters to the organization.
 
dave1959

dave1959

Active Member
ftcret said:
Hardly a technically challenging procedure - if you have the equipment and knowledge to remove the plate and ball and reassemble. The labor involved is rated at 3 hours by the manufacturer. I understand the desire to 'verify' but if they drive the vehicle for a period of 48 hours with stop and go it MAY occur or it may wait until the first stop and go after it is returned to me. Intermittent is really just that. The main beef is the lack of customer service. I was told by the counter via the Mgr. 'We wont touch it until it is verified.' No explanation of how we may go about that, what thepossible remedies may be, nothing to indicate that this CUSTOMER matters to the organization.
Click to expand...

That pretty much says it right there....

Sorry if I missed it but have you even left your car for them to test drive and verify ???
 
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