dave1959
Active Member
We're about to leave them because of all their BS. We currently rent a tank from them and asked how much we can buy it for so we can switch companies. They refuse to sell the tank to us and it's buried in the ground so they want to charge us "less than $1,000" to dig it up. Working our way up the chain of command until they allow us to buy it. Not gonna spend $1,000 to have it removed, then spend more money for another propane company to drop their tank in......which they know and are basically holding over our heads. Interestingly enough, the other tank we have is an owned tank that they buried for the previous owner so at some point, they "sold" their tanks in addition to renting them.
And coincidently, an employee we spoke with a month ago who agreed to certain conditions to "keep us as customers" just quit so what he said to us doesn't mean crap right now even though the conversation was documented on our account. Really professional. If a customer is advised something by an employee, past or present, for the sake of good customer service the company should follow through. It would've cost them $250. With their prices, they can certainly afford $250 to keep a customer with 2 tanks.
We're in process of swithing over to them. They're helping us update our hideous fireplace and I'm impressed with their customer service. Their prices are certainly better than United Propane's, definitely worth switching companies for. Maybe their drivers will actually show up to fill the tank when they're supposed to, fill the correct tank (didn't really need the pool tank filled in November) and maybe they'll bill us correctly without us having to call every time, what a concept.
Do you actually have a signed contract in your name stateing this ? If not stop using it and tell them if they want it come and get it..