Otter
Nothing to see here
Open the box attached to the outside of your house, plug a phone into the jack and see if you still have static/nothing..If so, its a Verizon problem, if not, its your problem.
Verizon sux!!!!
- Thread starter Micki
- Start date
Open the box attached to the outside of your house, plug a phone into the jack and see if you still have static/nothing..If so, its a Verizon problem, if not, its your problem.
ItalianScallion
Harley Rider
Yes, that's the "NID" I was speaking of. I have to say the obvious here too: Do not use a cordless phone. You'd be surprised at how many people I encountered that only used a cordless phone and complained about static...
Know about all that, I'm not stupid. It's been going on for the last 2 years on and off whenever it rains or blows or whatever weather we're having.
ItalianScallion
Harley Rider
I understand Micki, and you shouldn't have let it go on that long. After a few tech visits, you ask for a supervisor; probably not going to get you far but you have to go through the procedure so you can say you did. Then you go to the PSC (public service commission). Even more useless than supervisors at times but again, part of the protocol. Did you check the outside box on your house when the static is happening?
Grrrrrrrr! I'm growling now - there is nothing wrong with my outside box!!!!
Okay, I'll go through the procedure and then where do I find a number for PSC? I don't even know what a public service commission is.
Abby_
New Member
We had the exact same problem for several years. Same as you had visit after visit from technicians, and still every time it rained, we had static or no dial tone. A few days later it would dry out and work again.
They finally did solve the problem. Our house sat at a T intersection. We were on the top side of the T. So, the lines underground split off right at our house and headed to the other houses on the bottom part of the T. The connections were bad and when it rained, it would stop working. The lines were underground in our drainage ditch, which would make it worse, because it was the low point in the yard, where the water would sit. So. They added a NEW box/green post sort of thing about three feet high, six-eight inches wide. Brought the wires up into this new post and made all of the connections up inside the box, ABOVE the water level...and presto! Problem solved.
I dreaded every time I had to call. 45 minutes or more listening to their ridiculous options that do everything possible a to avoid letting you speak to a real person! Good luck to you!
They finally did solve the problem. Our house sat at a T intersection. We were on the top side of the T. So, the lines underground split off right at our house and headed to the other houses on the bottom part of the T. The connections were bad and when it rained, it would stop working. The lines were underground in our drainage ditch, which would make it worse, because it was the low point in the yard, where the water would sit. So. They added a NEW box/green post sort of thing about three feet high, six-eight inches wide. Brought the wires up into this new post and made all of the connections up inside the box, ABOVE the water level...and presto! Problem solved.
I dreaded every time I had to call. 45 minutes or more listening to their ridiculous options that do everything possible a to avoid letting you speak to a real person! Good luck to you!
Otter
Nothing to see here
neber mind
workaholic
Save the Tatas!!!
Micki,
ADT does offer cellular service for the alarm. You will of course have to pay more for the monthly monitoring service than you currently do and you will most likely have to add additional hardware to make this work.
Another option is the cable company. Whether it is Comcast or Metrocast. I will say I have been very impressed with Metrocasts service lately. A few months ago our cable modem went down. There was a tech ringing our door bell 2 hours after we put the call in. He fixed our issue in 15 minutes and haven't had an issue since. If I had a problem with Verizon I was 2 weeks before I even saw a tech.
The Metrocast phone service has a battery backup built into the modem so it will work for a while when power is out. That has always been the main advantage of a landline vs. Vonage or something similar.
ADT does offer cellular service for the alarm. You will of course have to pay more for the monthly monitoring service than you currently do and you will most likely have to add additional hardware to make this work.
Another option is the cable company. Whether it is Comcast or Metrocast. I will say I have been very impressed with Metrocasts service lately. A few months ago our cable modem went down. There was a tech ringing our door bell 2 hours after we put the call in. He fixed our issue in 15 minutes and haven't had an issue since. If I had a problem with Verizon I was 2 weeks before I even saw a tech.
The Metrocast phone service has a battery backup built into the modem so it will work for a while when power is out. That has always been the main advantage of a landline vs. Vonage or something similar.
friendtofishes
New Member
We had the same problem with Verizon. After years of dealing with their inability to fix it. In a fit of anger I switched my phone and internet to Comcast and never looked back.
ItalianScallion
Harley Rider
Hey woman; CHILL! I just met you! Typical woman; thinks I should know all about her before the first date...Don't shoot the messenger here. I'm trying to help you out.
The PSC is a group who regulates the businesses that serve the public. Phone, power, cable, water, gas, etc. They're at 1.800.492.0474 or at:
Maryland Public Service Commission
Could be, don't know. But telling a tech or when reporting trouble letting them know the problem source or that no problem exists outside the house at the box could be of benefit.
GopherM
Darwin was right
98% of the time that is true but not always. I did that test on my last line failure and the indication was that it was my problem but the failure was actually in the transfer block that the incoming lines hooked to in the box. I created a jumper to bypass the phone company's final tie in and wired directly to the house side of the block and got my phone service back until they came and fixed their problem. What I really hated was the fact that I had to explain to them what THEIR problem was. Luckily I was home when the service tech arrived and I was able to explain to him what the problem was and how I had temporarily fixed it. He made sure I wasn't charged for what looked to be a problem on my side of the connection jack.
Otter
Nothing to see here
Hey woman; CHILL! I just met you! Typical woman; thinks I should know all about her before the first date...Don't shoot the messenger here. I'm trying to help you out.
The PSC is a group who regulates the businesses that serve the public. Phone, power, cable, water, gas, etc. They're at 1.800.492.0474 or at:
Maryland Public Service Commission
Sorry Italian! Thanks for the number. I just get so frustrated when I know my security system might not work, even though my guns are always at reach!
sockgirl77
Well-Known Member
I'm going to go with the other few and suggest calling your cable provider to see what they'll offer you. I have my phone line thru my cable provider and have not had a single problem with it. As workinhard stated, the modem has an 8 hour battery backup should the electricity goes out. I got stuck without power a few months ago for a few hours and it worked just fine.
workaholic
Save the Tatas!!!
ItalianScallion
Harley Rider
That was a very rare problem but you'd be amazed at how many times the tech said the problem was in the house when it was actually the connecting block that you mentioned. An easy fix is to just take a phillips screw driver and swap the other block to your side. That is unless you have 2 working lines.