Vonage BLOWS
- Thread starter ememdee19
- Start date
smoothmarine187
Well-Known Member
ememdee19 said:
You are trying to cancel your account, and you expect good service 
I would string you along too.
ememdee19
Southern Beyotch
smoothmarine187 said:
Yeah and I'm about to blow a gasket. After hanging up this morning I called and chose the "connect new service" option. Ironically, I was on the phone with a rep in less than 2 minutes.
J
jp2854
Guest
and vonage doesn't blow it works just fine here. Maybe its your internet service that blows not vonage have you ever thought of that since it is run through your internet connection?
J
jp2854
Guest
you could be right nickel but I like paying a flat fee even to make long distance calls etc. The only thing that might stink is if the cable goes out nobody can call in but hey if that happens I got my cellphone which is no biggy as I have a lot of minutes.
J
jp2854
Guest
I agree with you Sharon 100% and I like it a lot too.
Maybe for most people.aps45819 said:I guess not talking isn't an option
I use email for 90% of my correspondence. Telephones are annoying. My cell doesn't work at the house so we keep the land line for that reason and some people don't have email (computers).
ememdee19
Southern Beyotch
carie_47421
Yea Right
WOW....THEY REALLLY BLOW
Service Cancellation
Vonage requires customers to cancel service by calling a toll free number, as service cancellation is not available on-line. Customer descriptions of the cancellation process frequently involve hold times of approximately twenty-five (25) minutes, depending on call volume. Difficulties faced by customers when attempting to cancel Vonage have been detailed in blogs[13][14][15] as well as a May 2006 Wall Street Journal article[16] which related one customer's experience with a Vonage representative who refused to cancel an account unless a repair attempt was allowed by the customer. The Better Business Bureau has delisted Vonage as a member of its organization for one or more unanswered customer complaints. In the last 12 month reporting period, the bureau has closed 3199 complaints. The balance of complaints centered around service, billing and refund issues.[citation needed]
Despite marketing their service as having no contracts or long term commitments, Vonage charges customers a fee for cancellation within the two years of service, changed from one year February 1st, 2007. This fee is noted in the provider's Terms of Service when a customer signs up or attempts to access their Web Account. The fee is $39.99 per physical voice line which is disconnected. This fee does not apply to dedicated fax lines, virtual telephone numbers, or the computer-based "SoftPhone" lines. A "Rebate Recovery" fee is also assessed if the account is canceled after the 30 day money back guarantee, but before 180 days of service. This fee is the "instant rebate" which is offered on the web site when signing up and is different for each device. This fee, if applied, protects the company from having bogus accounts signed up and canceled shortly thereafter for free or discounted routers that can then be sold for profit. It is the policy of Vonage to bill anyone who is discontinuing service-for any reason-even if you are unhappy with the quality of their phone service, you will still be billed $39.99.[citation needed]
As of March 2007, FCC employees say that Local Number Portability rules do not apply to VoIP service providers such as Vonage. Vonage claims that subscriber numbers may be transferred to other companies, however, their cumbersome procedures seem designed to routinely delay or deny number transfers. Vonage says that LNP transfers are handled by Focal Communications. However, Focal was acquired[17] by Broadwing Communications which itself was acquired[18] by Level3 Communications. Customers must cancel their service and give up their local telephone numbers to leave Vonage, according to section 2.11 of the latest Vonage Terms of Service. Many customers are extremely unhappy about the loss of their telephone numbers.
Service Cancellation
Vonage requires customers to cancel service by calling a toll free number, as service cancellation is not available on-line. Customer descriptions of the cancellation process frequently involve hold times of approximately twenty-five (25) minutes, depending on call volume. Difficulties faced by customers when attempting to cancel Vonage have been detailed in blogs[13][14][15] as well as a May 2006 Wall Street Journal article[16] which related one customer's experience with a Vonage representative who refused to cancel an account unless a repair attempt was allowed by the customer. The Better Business Bureau has delisted Vonage as a member of its organization for one or more unanswered customer complaints. In the last 12 month reporting period, the bureau has closed 3199 complaints. The balance of complaints centered around service, billing and refund issues.[citation needed]
Despite marketing their service as having no contracts or long term commitments, Vonage charges customers a fee for cancellation within the two years of service, changed from one year February 1st, 2007. This fee is noted in the provider's Terms of Service when a customer signs up or attempts to access their Web Account. The fee is $39.99 per physical voice line which is disconnected. This fee does not apply to dedicated fax lines, virtual telephone numbers, or the computer-based "SoftPhone" lines. A "Rebate Recovery" fee is also assessed if the account is canceled after the 30 day money back guarantee, but before 180 days of service. This fee is the "instant rebate" which is offered on the web site when signing up and is different for each device. This fee, if applied, protects the company from having bogus accounts signed up and canceled shortly thereafter for free or discounted routers that can then be sold for profit. It is the policy of Vonage to bill anyone who is discontinuing service-for any reason-even if you are unhappy with the quality of their phone service, you will still be billed $39.99.[citation needed]
As of March 2007, FCC employees say that Local Number Portability rules do not apply to VoIP service providers such as Vonage. Vonage claims that subscriber numbers may be transferred to other companies, however, their cumbersome procedures seem designed to routinely delay or deny number transfers. Vonage says that LNP transfers are handled by Focal Communications. However, Focal was acquired[17] by Broadwing Communications which itself was acquired[18] by Level3 Communications. Customers must cancel their service and give up their local telephone numbers to leave Vonage, according to section 2.11 of the latest Vonage Terms of Service. Many customers are extremely unhappy about the loss of their telephone numbers.
Chasey_Lane
Salt Life
It sounds like your connection maybe. Or, it could be your phone. We had a cheap phone when we first got Vonage (at least a year ago). The service wasn't the best, so we switched phones and that cleared the issue. I have no complaints at all and will continue to use their service! Too bad you don't like them.ememdee19 said:
ememdee19
Southern Beyotch
Chasey_Lane said:It sounds like your connection maybe. Or, it could be your phone. We had a cheap phone when we first got Vonage (at least a year ago). The service wasn't the best, so we switched phones and that cleared the issue. I have no complaints at all and will continue to use their service! Too bad you don't like them.
Had I not had these cancellation issues with them I definitely would've reconnected service if I were to get Internet service again. After this, I'd rather pay a phone company an extra $20/month for a land line.
C
czygvtwkr
Guest
jp2854 said:
You can pay a flat fee through Verizon by the way.
Fred Prince
New Member
We also had difficulty cancelling Vonage...receieved it but never used it, just decided to go with Comcast instead. Vonage still charged us TWICE, then it took several calls with crazy long wait times to cancel. They finally refunded their charges though.