Locally owned and operated pet supply stores. It is soooo easy and convenient to order online from chewy. I think the other big box stores offer free shipping as well.
Pepper's Pet Pantry will be closing at the end of the year. We don't get a break in pricing, try to keep our pricing low but in the end , we just cannot compete. We cannot afford to send roses when a pet dies (but do send sympathy cards). We know most of our customers by name, have knowledgeable and friendly staff, have offered manufacturers frequent buyer programs and coupons but in the end, there are only a small amount of people that support us. We try to stock American made products like cat trees and toys and food. We support other small businesses. And Covid- despite offering curbside pickup, we just never bounced back.
With the exception of a recent high school grad, everyone that works with and for me have been at Pepper's for over two years. They are all sad to see the store close but understand.
At 61, I am excited to retire (or semi retire) but sad to close the business I started in 2002.