Wow, what service
- Thread starter betty99
- Start date
TurboK9
New Member
Alternatively they could have put you on hold for 20 minutes?
Edit: Dammit Prchjrkr beat me to it...
Okay, Paul Harvey, thanks for the rest of the story.
I can't say I blame you in the least.Turbo, it's all good...
Vince
......
Which dealer? Lexington Park, Prince Fred, Waldorf?
Booboo3604
Active Member
My bet is Waldorf only due to personal experience
C
CalvertNewbie
Guest
Wow it sure sounds like they need a new receptionist! Bad part is that all the Ford dealerships around here are owned by the same guy so no matter where you go, it's kind of still the same company. Well PF, Waldorf and LP are all under the same owner. Not sure if there are any other Ford dealers around.
GWguy
*
So, based on one call where they asked you to call back, you completely blow them off. Taking it all with a grain of salt, the disconnects could have been a lingering Verizon issue. The person taking the call is most assuredly not the repair tech, who may have been the best repair tech there is, but you'll never know. You could have said, "Please call ME back, here's my number."
Sorry, a bit over-reactive. After a 2nd or 3rd try with no results you might have grounds to complain.
Sorry, a bit over-reactive. After a 2nd or 3rd try with no results you might have grounds to complain.
Booboo3604
Active Member
I thought Hunt Ford in La Plata was independent.... but I may be wrong
I was asked if I minded being on hold, I said "Not at all" because I do not mind. I understand that people are busy and there may be customers waiting in the office who get attention first. I am OK with waiting my turn. I expect to wait my turn. I wouldn't even mind calling back. I just felt like I was bugging her by calling and trying to make an appt to give them some of my money in return for their goods or services. I think it was just the whole attitude. Politeness goes a long way. Being rude just puts me in a frame of mind to do business with someone else.
Maybe my expectations are just too high. Perhaps I shouldn't expect to be treated with even minimal customer service.
Maybe my expectations are just too high. Perhaps I shouldn't expect to be treated with even minimal customer service.
rwethereyet
Yeah, okay.
Good customer service would have been for the Ford Dealership to ask for the name and number and they will call the person back in about 10 mins.
You may be right.
DEEKAYPEE8569
Well-Known Member
At least you didn't have to make an appointment for 'scheduled maintenance', huh?
... but they do have a fabulous service tech, and that is why I called back in spite of being mad. That and GW had a point, even if it does still chafe my butt.
smilin
BOXER NATION
I have been extremely surprised with LP Ford. Bought a car four years ago and was waiting for the usual dealer attitude to pop up when instead they were courteous, did their job and priced it competitively. I have had one problem with my car, called them with no appointment, they fixed it in 45 minutes. No complaints.
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Otter
Nothing to see here
... but they do have a fabulous service tech, and that is why I called back in spite of being mad. That and GW had a point, even if it does still chafe my butt.
You don't really belong here. Admitting someone else has a point just doesn't go over well with the somd crowd.
GWguy
*
... but they do have a fabulous service tech, and that is why I called back in spite of being mad. That and GW had a point, even if it does still chafe my butt.
Everyone has an off day. Whoever answered the phone may have just been completely overwhelmed and didn't respond the way they normally do or you expect. It happens.